How To Fix CRM_BSP_PERS002 - No active user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PERS - Messages for personalization

• Message number: 002

• Message text: No active user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PERS002 - No active user ?

  The SAP error message CRM_BSP_PERS002: No active user typically occurs in the SAP CRM (Customer Relationship Management) system when a user tries to access a Business Server Page (BSP) application but the system cannot find an active user session. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  User Not Logged In: The user may not be logged into the SAP system or the session may have expired.
  User Deactivation: The user account may be inactive or locked in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to access the BSP application.
  Session Timeout: The session may have timed out due to inactivity.
  Technical Issues: There may be technical issues with the BSP application or the underlying system.
  
  Solutions:
  
  
  Check User Status:
  
  Ensure that the user is logged in and has an active session.
  Verify that the user account is not locked or inactive in transaction SU01.
  
  
  
  Re-login:
  
  If the session has expired, log out and log back into the SAP system.
  
  
  
  Check Authorizations:
  
  Use transaction SU53 to check for authorization issues after the error occurs.
  Ensure that the user has the necessary roles and authorizations to access the BSP application.
  
  
  
  Session Management:
  
  If the session has timed out, consider increasing the session timeout settings in the system configuration.
  
  
  
  BSP Application Configuration:
  
  Check the configuration of the BSP application to ensure it is set up correctly and is active.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any related error messages that might provide more context about the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Authorization Check
  SLG1: Application Log
  
  
  BSP Application: Ensure that the BSP application you are trying to access is properly configured and active.
  User Roles: Review the roles assigned to the user to ensure they have access to the required transactions and applications.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_BSP_PERS002 error message. If the problem continues, further investigation into system settings and configurations may be necessary.