How To Fix CRM_BSP_PERS001 - User is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PERS - Messages for personalization

• Message number: 001

• Message text: User is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PERS001 - User is locked ?

  The SAP error message CRM_BSP_PERS001: User is locked typically indicates that the user account you are trying to access has been locked due to various reasons, such as multiple failed login attempts or administrative actions. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Multiple Failed Login Attempts: If a user enters incorrect credentials multiple times, the system may lock the account as a security measure.
  Administrative Lock: An administrator may have manually locked the user account for security or compliance reasons.
  Password Expiration: If the user’s password has expired and they have not reset it, the account may be locked.
  System Configuration: Certain system settings may automatically lock accounts after a specified number of failed login attempts.
  
  Solution:
  
  
  Unlock the User Account:
  
  Using Transaction Code SU01:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the locked user ID and click on the "Display" button.
  If the user is locked, you will see a lock icon. Click on the "Unlock" button to unlock the user account.
  Save the changes.
  
  
  
  
  
  Check User Status:
  
  Ensure that the user is not only unlocked but also has the correct roles and authorizations assigned.
  
  
  
  Reset Password:
  
  If the password has expired, reset the password using the same transaction code (SU01).
  
  
  
  Review Security Policies:
  
  Check the system's security settings to understand the lockout policy and adjust it if necessary to prevent frequent lockouts.
  
  
  
  Contact System Administrator:
  
  If you do not have the necessary permissions to unlock the user account, contact your SAP system administrator for assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for bulk unlocking)
  
  
  
  User Locking Policies: Review the security policies in your SAP system regarding user account locking, including thresholds for failed login attempts and lock duration.
  
  
  Audit Logs: Check the audit logs to see the reason for the lockout, which can help in preventing future occurrences.
  
  
  SAP Notes: Look for relevant SAP Notes that may provide additional insights or updates related to user management and locking mechanisms.
  
  
  By following these steps, you should be able to resolve the issue of a locked user account in SAP.