How To Fix CRM_BSP_GEN_UI_BI000 - BI system destination '&1' cannot be reached

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_GEN_UI_BI -

• Message number: 000

• Message text: BI system destination '&1' cannot be reached

What causes this issue?

The BI system you are trying to call cannot be reached.

System Response

You cannot see any report from that BI system.

How to fix this error?

System may be temporarily unavailable. If the problem persists contact
your system administration.

Procedure for System Administrators

Check availability of the RFC destination &V1& in transaction SM59. If
the system is available analyze the logon settings. SAP recommends
setting up trust relationship between SAP customer management and the
target BI system so the current user is automatically logged on to the
BI system.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_GEN_UI_BI000 - BI system destination '&1' cannot be reached ?

  The SAP error message CRM_BSP_GEN_UI_BI000 indicates that the Business Intelligence (BI) system destination specified (denoted as &1) cannot be reached. This error typically arises in scenarios where the SAP CRM system is trying to connect to a BI system for reporting or data retrieval purposes.
  Causes:
  
  Incorrect Destination Configuration: The destination for the BI system may not be configured correctly in the SAP system.
  Network Issues: There may be network connectivity issues preventing the SAP CRM system from reaching the BI system.
  Authorization Issues: The user or service account may not have the necessary authorizations to access the BI system.
  BI System Down: The BI system itself may be down or not running.
  Incorrect RFC Destination: The RFC (Remote Function Call) destination may be incorrectly defined or inactive.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Look for the RFC destination that corresponds to the BI system.
  Test the connection using the "Connection Test" option. If it fails, check the configuration.
  
  
  
  Verify Network Connectivity:
  
  Ensure that the network connection between the SAP CRM system and the BI system is active.
  Use tools like ping or traceroute to check connectivity.
  
  
  
  Review Authorization:
  
  Ensure that the user or service account used for the connection has the necessary authorizations in both the CRM and BI systems.
  
  
  
  Check BI System Status:
  
  Verify that the BI system is up and running. Check for any downtime or maintenance activities.
  
  
  
  Review Logs:
  
  Check the application logs in both the CRM and BI systems for any additional error messages that might provide more context.
  
  
  
  Consult Basis Team:
  
  If the issue persists, consult your SAP Basis team for further investigation, as they can provide insights into system configurations and network settings.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: For managing RFC destinations.
  SLG1: For viewing application logs.
  ST22: For analyzing dumps.
  
  
  
  Documentation: Refer to SAP Help Portal or SAP Notes related to the specific error message for more detailed troubleshooting steps.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address known issues related to this error.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_BSP_GEN_UI_BI000 error message.