How To Fix CRM_BSP_GEN_UI_BI002 - BI session could not be terminated in system '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_GEN_UI_BI -

• Message number: 002

• Message text: BI session could not be terminated in system '&1'

What causes this issue?

The BI system that you are using does not support session termination
for 7.x reports

System Response

If no BI sessions can be created, errors may occur when you display BI
reports

How to fix this error?

Contact your system administrator and ask for an update of the BI system

Procedure for System Administrators

To support the BI integration properly you need to upgrade '&V1&' and
the BI system that is connected to it.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_GEN_UI_BI002 - BI session could not be terminated in system '&1' ?

  The SAP error message CRM_BSP_GEN_UI_BI002 indicates that a Business Intelligence (BI) session could not be terminated in the specified system. This error typically arises in the context of SAP CRM (Customer Relationship Management) applications that utilize Business Server Pages (BSP) for user interfaces.
  Causes:
  
  Session Timeout: The BI session may have timed out, and the system is unable to terminate it properly.
  System Configuration Issues: There may be configuration issues in the SAP system that prevent proper session management.
  Network Issues: Connectivity problems between the client and the server can lead to session termination failures.
  User Authorization: The user may not have the necessary authorizations to terminate the session.
  System Performance: High load on the system or performance issues can lead to session management problems.
  Database Locks: If there are locks on the database that prevent session termination, this error may occur.
  
  Solutions:
  
  Check Session Management: Review the session management settings in the SAP system to ensure they are configured correctly.
  Increase Timeout Settings: If session timeouts are too short, consider increasing the timeout settings in the system configuration.
  Network Stability: Ensure that the network connection between the client and the SAP server is stable and reliable.
  User Authorizations: Verify that the user has the necessary authorizations to terminate BI sessions.
  System Performance Monitoring: Monitor system performance and resource usage to identify any bottlenecks that may be affecting session management.
  Database Administration: Check for any database locks or issues that may be preventing session termination and resolve them.
  Restart Services: In some cases, restarting the relevant SAP services or the entire system may help resolve the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SM21 (System Log) and SM37 (Job Monitoring) to check for any related errors or logs that can provide more context.
  BSP Application Logs: Review the logs for the specific BSP application to identify any additional error messages or warnings that may provide insight into the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further investigation.