How To Fix CRM_BRC_MESSAGES023 - Key is a mandatory field

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BRC_MESSAGES - Messages for Business Role Customizing application

• Message number: 023

• Message text: Key is a mandatory field

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BRC_MESSAGES023 - Key is a mandatory field ?

  The SAP error message CRM_BRC_MESSAGES023 indicates that a key field, which is required for processing a transaction or operation, has not been filled in. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when certain mandatory fields are left blank.
  Cause:
  The error is triggered when a user attempts to save or process a transaction without providing a value for a mandatory key field. This could happen in various scenarios, such as:
  
  Creating or updating a business partner, sales order, or service request.
  Missing required fields in a custom transaction or form.
  Incorrect configuration of the CRM system where mandatory fields are not properly defined.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Identify the Missing Key Field: 
  
  Review the error message details to identify which specific key field is missing. This may require checking the transaction or form you are working with.
  
  
  
  Fill in the Mandatory Field:
  
  Navigate to the relevant screen or transaction and ensure that all mandatory fields are filled in. Look for fields marked with an asterisk (*) or highlighted in red, as these typically indicate required fields.
  
  
  
  Check Configuration:
  
  If you are a system administrator or have access to configuration settings, verify that the mandatory fields are correctly defined in the system. This may involve checking the field settings in the relevant customizing transactions (e.g., SPRO).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for the specific transaction or module you are working with. This can provide insights into which fields are mandatory and why.
  
  
  
  Testing:
  
  After filling in the required fields, attempt to save or process the transaction again to see if the error persists.
  
  
  
  User Training:
  
  If this error occurs frequently among users, consider providing training or documentation to help them understand which fields are mandatory and how to properly fill out forms.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, specific versions of SAP may have bugs that are documented in SAP Notes.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER for managing CRM orders) to navigate the system more effectively.
  Field Help: Use the field help (F1) in SAP to get more information about specific fields and their requirements.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or a technical consultant for further investigation.