How To Fix CRM_BOL020 - Search was not executed; Check the search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BOL - Message Class for Business Object Layer

• Message number: 020

• Message text: Search was not executed; Check the search criteria

What causes this issue?

At least one of the search criteria is invalid.
For example, if you use the search operator "is between", you must
always specify two search values.
If you use comparative operators such as "is greater than" or "is less
than", you cannot use wildcards '*'. You can only use a wildcard '*' in
conjunction with the operator 'is'.
Furthermore, the character '+' may not be used in the search argument of
some wildcard searches.

System Response

The search was not executed.

How to fix this error?

Check your entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BOL020 - Search was not executed; Check the search criteria ?

  The SAP error message CRM_BOL020 indicates that a search operation was not executed due to issues with the search criteria. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when using the Business Object Layer (BOL) framework.
  Causes:
  
  Invalid Search Criteria: The search criteria provided may not match any existing records in the database. This could be due to incorrect values, formats, or missing mandatory fields.
  Data Inconsistency: There may be inconsistencies or issues with the underlying data that prevent the search from being executed.
  Authorization Issues: The user may not have the necessary authorizations to access the data being searched.
  Configuration Issues: There may be configuration problems in the BOL or the underlying data model that prevent the search from being executed.
  Technical Issues: There could be technical issues such as system performance problems, database connectivity issues, or other system errors.
  
  Solutions:
  
  Check Search Criteria: Review the search criteria you are using. Ensure that all required fields are filled out correctly and that the values are valid.
  Data Validation: Verify that the data you are trying to search for actually exists in the system. You can do this by checking the relevant tables or using other search methods.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the search. Check the user roles and permissions in the SAP system.
  Configuration Review: If you have access, review the BOL configuration and ensure that the data model is set up correctly. This may involve checking the BOL layer and the associated business objects.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific transaction or BOL component you are using for any known issues or additional troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CRM_BOL020 in the SAP Support Portal for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.