How To Fix CRM_BCB058 - Text message could not be sent to agent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 058

• Message text: Text message could not be sent to agent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB058 - Text message could not be sent to agent ?

  The SAP error message CRM_BCB058 indicates that a text message could not be sent to an agent. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the messaging system or configuration.
  Causes:
  
  Incorrect Configuration: The messaging system (like SAPconnect) may not be properly configured. This includes settings for the communication method, such as email or SMS.
  Agent Not Available: The agent to whom the message is being sent may not be available or may not have the correct communication settings.
  Missing or Incorrect Data: Required fields for sending the message may be missing or incorrectly filled out.
  System Issues: There may be underlying system issues, such as network problems or issues with the messaging server.
  Authorization Issues: The user or system may not have the necessary authorizations to send messages.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration of SAPconnect or the messaging system being used. Ensure that all necessary parameters are set correctly.
  Check transaction SCOT for settings related to email or SMS communication.
  
  
  
  Verify Agent Settings:
  
  Ensure that the agent's communication settings are correctly configured in the system. This includes checking their email address or phone number.
  Check if the agent is active and available to receive messages.
  
  
  
  Review Message Data:
  
  Ensure that all required fields for sending the message are filled out correctly. Look for any missing or incorrect data that could prevent the message from being sent.
  
  
  
  Check System Logs:
  
  Review system logs for any additional error messages or warnings that could provide more context about the issue. Use transaction SLG1 to check application logs.
  
  
  
  Test Communication:
  
  Perform a test to send a message manually to see if the issue persists. This can help isolate whether the problem is with the specific message or a broader system issue.
  
  
  
  Authorization Check:
  
  Ensure that the user or system has the necessary authorizations to send messages. Check roles and authorizations in transaction PFCG.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message. SAP Notes can provide patches or additional guidance for known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT: For configuring SAPconnect settings.
  SLG1: For checking application logs.
  PFCG: For managing roles and authorizations.
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and SAPconnect for detailed configuration steps and troubleshooting guidelines.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.