How To Fix CRM_BCB057 - Original message ID unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 057

• Message text: Original message ID unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB057 - Original message ID unknown ?

  The SAP error message CRM_BCB057 "Original message ID unknown" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the processing of messages or communications, particularly in the context of Business Communication Management (BCM) or when dealing with service requests, notifications, or other message-related functionalities.
  Cause:
  
  Missing or Incorrect Message ID: The error usually indicates that the system is trying to reference a message ID that does not exist in the database. This could happen if the message was deleted or if there was an error in the message creation process.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database tables that manage messages.
  System Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Integration Issues: If the CRM system is integrated with other systems (like ERP or third-party applications), issues in the integration layer can lead to missing message IDs.
  
  Solution:
  
  Check Message ID: Verify the message ID being referenced. Ensure that it exists in the system and is correctly formatted.
  Database Consistency Check: Perform a consistency check on the relevant database tables to ensure that all necessary entries are present. You may need to consult with your database administrator or use transaction codes like SE11 or SE16 to inspect the relevant tables.
  Review Configuration: Check the configuration settings in the CRM system, particularly those related to message handling and communication management. Ensure that all necessary settings are correctly configured.
  Error Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Recreate the Message: If the message ID is indeed missing, you may need to recreate the message or the process that generates it.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can resolve the problem.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDER_MAINTAIN, or SLG1 for logging.
  Documentation: Review SAP documentation related to CRM and BCM for best practices in message handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_BCB057 error in your SAP system.