How To Fix CRM_BCB057 - Original message ID unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 057

• Message text: Original message ID unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB057 - Original message ID unknown ?

  The SAP error message CRM_BCB057 "Original message ID unknown" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the processing of messages or communications, particularly in the context of Business Communication Management (BCM) or when dealing with service requests, notifications, or other message-related functionalities.
  
  Cause:
  
  Missing or Incorrect Message ID: The error usually indicates that the system is trying to reference a message ID that does not exist in the database. This could happen if the message was deleted or if there was an error in the message creation process.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database tables that manage messages.
  System 
  Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Integration Issues: If the CRM system is integrated with other systems (like ERP or third-party applications), issues in