How To Fix CRM_BCB055 - Message attribute NOTIFICATION requires non empty ORIGINAL_MESSAGE_ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 055

• Message text: Message attribute NOTIFICATION requires non empty ORIGINAL_MESSAGE_ID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB055 - Message attribute NOTIFICATION requires non empty ORIGINAL_MESSAGE_ID ?

  The SAP error message CRM_BCB055 indicates that there is an issue with the message attribute NOTIFICATION, specifically that the ORIGINAL_MESSAGE_ID is required but is currently empty. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with business communication or message processing.
  Cause:
  
  Missing Data: The error is primarily caused by the absence of a value for the ORIGINAL_MESSAGE_ID attribute when a notification is being processed or created. This could happen if the system is expecting a reference to a previous message or notification that is not being provided.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to the system not being able to retrieve or generate the required message ID.
  Integration Issues: If the CRM system is integrated with other systems (like ERP or third-party applications), there may be issues in the data flow that result in missing message IDs.
  
  Solution:
  
  Check Data Input: Ensure that when creating or processing notifications, the ORIGINAL_MESSAGE_ID is being populated correctly. This may involve checking the input data or the logic that generates this ID.
  Review Configuration: Look into the configuration settings related to message processing in the CRM system. Ensure that all necessary settings are correctly configured to handle notifications and message IDs.
  Debugging: If you have access to the development environment, you can debug the process to see where the ORIGINAL_MESSAGE_ID is supposed to be set and why it is not being populated.
  Consult Documentation: Review SAP documentation or notes related to the specific version of CRM you are using. There may be known issues or patches available that address this error.
  Check Integration Points: If the CRM system is integrated with other systems, verify that the data being sent from those systems includes the necessary message ID. You may need to work with the teams responsible for those systems to ensure proper data flow.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to the error message CRM_BCB055. SAP frequently updates their knowledge base with solutions for common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing business transactions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.