How To Fix CRM_BCB021 - Value '&1' is not a valid ICI Message Group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 021

• Message text: Value '&1' is not a valid ICI Message Group

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB021 - Value '&1' is not a valid ICI Message Group ?

  The SAP error message CRM_BCB021 indicates that the value provided for the ICI (Integrated Communication Interface) Message Group is not valid. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process or send messages through the ICI framework.
  Cause:
  
  Invalid Message Group: The most common cause of this error is that the message group specified does not exist in the system or is incorrectly defined.
  Configuration Issues: There may be issues with the configuration of the ICI settings in the SAP system.
  Data Entry Errors: The value entered for the message group may contain typographical errors or may not conform to the expected format.
  Missing Customization: If the message group is a custom one, it may not have been properly set up or activated in the system.
  
  Solution:
  
  Check Message Group: Verify that the message group specified in the error message is correctly defined in the system. You can do this by navigating to the relevant configuration settings in SAP.
  Configuration Review: Review the configuration settings for the ICI in the SAP CRM system. Ensure that all necessary settings are correctly configured.
  Correct Data Entry: Double-check the value entered for the message group to ensure it is correct and matches the expected format.
  Custom Message Group: If the message group is custom, ensure that it has been created and activated properly in the system. You may need to consult with your SAP administrator or developer to confirm this.
  Transaction Codes: Use transaction codes like SPRO to access the configuration settings and check the relevant areas for ICI message groups.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring ICI message groups.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for further assistance.