How To Fix CRM_BCB019 - Value '&1' is not a valid subscription ended reason code

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 019

• Message text: Value '&1' is not a valid subscription ended reason code

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB019 - Value '&1' is not a valid subscription ended reason code ?

  The SAP error message CRM_BCB019 indicates that the value provided for the subscription ended reason code is not valid. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with subscription management or billing processes.
  Cause:
  
  Invalid Code: The value '&1' represents a subscription ended reason code that does not exist in the system. This could be due to a typo, an outdated code, or a code that has not been defined in the system.
  Configuration Issues: The reason codes may not be properly configured in the system, or the relevant customizing settings may be missing.
  Data Entry Error: The user may have entered an incorrect or non-existent reason code when trying to end a subscription.
  
  Solution:
  
  
  Check Validity of the Code:
  
  Verify the reason code you are trying to use. Ensure that it is correctly spelled and exists in the system.
  You can check the valid reason codes in the customizing settings of SAP CRM. Navigate to the relevant configuration area (usually under Subscription Management) to see the list of valid codes.
  
  
  
  Maintain Reason Codes:
  
  If the reason code is indeed missing, you may need to create or maintain it. This can typically be done in the customizing settings (transaction SPRO) under:
  
  Customer Relationship Management > Marketing > Subscription Management > Define Reason Codes for Subscription Ended Reasons.
  
  
  Add the necessary reason code if it does not exist.
  
  
  
  Review User Input:
  
  Ensure that users are trained to enter valid reason codes and that they are aware of the available options.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more information on managing subscription ended reason codes.
  
  
  
  Check for System Updates:
  
  If the issue persists, check if there are any system updates or patches that need to be applied, as these may resolve underlying issues with the configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 to check the database table where reason codes are stored.
  SAP Notes: Look for relevant SAP Notes that might address known issues or provide additional guidance on this error message.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.