How To Fix CRM_BCB017 - Value '&1' is not a valid wrap up mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 017

• Message text: Value '&1' is not a valid wrap up mode

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB017 - Value '&1' is not a valid wrap up mode ?

  The SAP error message CRM_BCB017 indicates that the value provided for the wrap-up mode is not valid. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to process a business transaction or activity that requires a specific wrap-up mode.
  Cause:
  
  Invalid Input: The value entered for the wrap-up mode does not match any of the predefined wrap-up modes in the system.
  Configuration Issues: The wrap-up modes may not be properly configured in the system, or the relevant configuration may be missing.
  Data Consistency: There may be inconsistencies in the data, such as missing or incorrect entries in the database that relate to wrap-up modes.
  
  Solution:
  
  Check Input Value: Verify the value you are entering for the wrap-up mode. Ensure that it is one of the valid options defined in the system.
  Review Configuration: 
  
  Go to the configuration settings for wrap-up modes in the SAP CRM system.
  Ensure that the wrap-up modes are correctly defined and active.
  You can check this in the customizing settings under SPRO -> Customer Relationship Management -> Service -> Service Order Management -> Define Wrap-Up Modes.
  
  
  Consult Documentation: Refer to the SAP documentation or help files for a list of valid wrap-up modes and their descriptions.
  Data Consistency Check: If you suspect data inconsistencies, run a consistency check or consult with your SAP Basis or technical team to ensure that the database entries related to wrap-up modes are correct.
  User Authorization: Ensure that the user has the necessary authorizations to access and use the wrap-up modes.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 to check the database table entries related to wrap-up modes.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.