How To Fix CRM_AUI_TOOLBAR008 - IC role cannot be deselected; button &1 used in toolbar profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_TOOLBAR - Messages For Toolbar Maintenance In Agent Inbox

• Message number: 008

• Message text: IC role cannot be deselected; button &1 used in toolbar profile &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_TOOLBAR008 - IC role cannot be deselected; button &1 used in toolbar profile &2 ?

  The SAP error message CRM_AUI_TOOLBAR008 indicates that there is an issue with the toolbar configuration in the SAP CRM system. Specifically, it states that an "IC role cannot be deselected" because a button (identified by &1) is still being used in the toolbar profile (identified by &2). This typically occurs when you attempt to modify or deselect a role in the toolbar configuration that is still actively linked to a button in the toolbar.
  Cause:
  
  Active Button Association: The button you are trying to remove or deselect is still associated with the toolbar profile. This means that the system is preventing you from making changes that would lead to inconsistencies in the toolbar configuration.
  Role Dependencies: The role you are trying to deselect may have dependencies on other roles or buttons that are still in use.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Toolbar Configuration:
  
  Go to the toolbar configuration settings in the SAP CRM system.
  Identify the button (&1) that is causing the issue and check its association with the toolbar profile (&2).
  
  
  
  Remove Button Association:
  
  If the button is not needed, you can remove its association from the toolbar profile. This may involve editing the toolbar profile to exclude the button.
  Ensure that the button is not being used in any active roles or profiles.
  
  
  
  Review Role Dependencies:
  
  Check if the role you are trying to deselect has any dependencies on other roles or buttons. If it does, you may need to adjust those dependencies first.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes to the toolbar configuration.
  
  
  
  Test the Configuration:
  
  After making the changes, test the toolbar to ensure that it is functioning as expected without the deselected role.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the relevant configuration settings.
  Documentation: Refer to SAP Help documentation for more detailed instructions on toolbar configuration and role management in SAP CRM.
  Support: If you continue to experience issues, consider reaching out to your SAP support team or consulting the SAP Community for additional assistance.
  
  By following these steps, you should be able to resolve the error and successfully modify the toolbar configuration in your SAP CRM system.