How To Fix CRM_AUI_TOOLBAR008 - IC role cannot be deselected; button &1 used in toolbar profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_TOOLBAR - Messages For Toolbar Maintenance In Agent Inbox

• Message number: 008

• Message text: IC role cannot be deselected; button &1 used in toolbar profile &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_TOOLBAR008 - IC role cannot be deselected; button &1 used in toolbar profile &2 ?

  The SAP error message CRM_AUI_TOOLBAR008 indicates that there is an issue with the toolbar configuration in the SAP CRM system. Specifically, it states that an "IC role cannot be deselected" because a button (identified by &1) is still being used in the toolbar profile (identified by &2). This typically occurs when you attempt to modify or deselect a role in the toolbar configuration that is still actively linked to a button in the toolbar.
  
  Cause:
  
  Active Button Association: The button you are trying to remove or deselect is still associated with the toolbar profile. This means that the system is preventing you from making changes that would lead to inconsistencies in the toolbar configuration.
  Role Dependencies: The role you are trying to deselect may have dependencies on other roles or buttons that are still in use.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Toolbar Configuration:
  
  Go to the toolbar configuration settings in the