How To Fix CRM_AUI_TOOLBAR006 - On-click event cannot be changed; button &1 is used in toolbar profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_TOOLBAR - Messages For Toolbar Maintenance In Agent Inbox

• Message number: 006

• Message text: On-click event cannot be changed; button &1 is used in toolbar profile &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_TOOLBAR006 - On-click event cannot be changed; button &1 is used in toolbar profile &2 ?

  The SAP error message CRM_AUI_TOOLBAR006 indicates that there is an issue with modifying the on-click event of a button in a toolbar profile. Specifically, the error states that the button identified by &1 cannot have its on-click event changed because it is being used in the toolbar profile identified by &2.
  Cause:
  This error typically occurs due to one of the following reasons:
  
  Button Usage: The button you are trying to modify is part of a standard toolbar profile or is being used in multiple places, which restricts changes to its on-click event.
  Profile Locking: The toolbar profile may be locked or restricted from changes due to system settings or user permissions.
  Customizations: If the button is part of a custom development or enhancement, it may have specific constraints that prevent changes to its behavior.
  
  Solution:
  To resolve this error, you can try the following steps:
  
  
  Check Toolbar Profile: Verify the toolbar profile (&2) to see where the button (&1) is being used. If it is a standard profile, consider creating a custom profile to make your changes.
  
  
  Modify Button Configuration:
  
  If you have access to the configuration settings, navigate to the relevant area in the SAP GUI where toolbar profiles are managed.
  Look for the button in question and check if it can be modified or if it is locked.
  
  
  
  Create a Custom Button: If the button is part of a standard profile and cannot be modified, consider creating a new button with the desired on-click event and adding it to your custom toolbar profile.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to make changes to the toolbar profile. If not, contact your system administrator.
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific toolbar and button you are working with. There may be specific guidelines or restrictions outlined.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance, especially if this is impacting critical business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on toolbar customization.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the SAP Help Portal for documentation on customizing toolbars in the CRM module.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.