How To Fix CRM_AUI_TOOLBAR009 - Other roles cannot be deselected; button &1 used in toolbar profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_TOOLBAR - Messages For Toolbar Maintenance In Agent Inbox

• Message number: 009

• Message text: Other roles cannot be deselected; button &1 used in toolbar profile &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_TOOLBAR009 - Other roles cannot be deselected; button &1 used in toolbar profile &2 ?

  The SAP error message CRM_AUI_TOOLBAR009 indicates that there is an issue with the toolbar configuration in the SAP CRM system. Specifically, it means that you are trying to deselect a button in a toolbar profile that is associated with other roles, which is not allowed.
  Cause:
  The error occurs when:
  
  You attempt to modify a toolbar profile by deselecting a button that is still in use by other roles or profiles.
  The system enforces that certain buttons must remain active if they are linked to other roles, preventing their removal.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Toolbar Profile Assignments:
  
  Go to the toolbar configuration in the SAP CRM system.
  Identify the toolbar profile (&2) mentioned in the error message.
  Check which roles are assigned to this toolbar profile and see if the button (&1) is being used in any of those roles.
  
  
  
  Modify Role Assignments:
  
  If the button is indeed used in other roles, you will need to either:
  
  Remove the button from those roles first before attempting to deselect it from the toolbar profile.
  Create a new toolbar profile that does not include the button you want to deselect.
  
  
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help resources related to toolbar configuration and role management for additional guidance.
  
  
  
  Testing:
  
  After making the necessary changes, test the toolbar configuration to ensure that the error no longer occurs and that the desired functionality is achieved.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance, providing them with the error message details and the steps you have already taken.
  
  
  
  Related Information:
  
  Toolbar Profiles: These are configurations that define the layout and available buttons in the SAP GUI for different user roles.
  Roles and Authorizations: In SAP, roles are used to manage user permissions and access to various functionalities. Changes to roles can impact toolbar configurations.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional solutions related to toolbar configurations.
  
  By following these steps, you should be able to resolve the error and successfully manage your toolbar profiles in SAP CRM.