How To Fix CRM_AUI_BTINDEX103 - Main category &1 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_BTINDEX - Messages for Inbox BT Index

• Message number: 103

• Message text: Main category &1 is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_BTINDEX103 - Main category &1 is not supported ?

  The SAP error message CRM_AUI_BTINDEX103 indicates that the main category specified in your Business Transaction (BT) index is not supported. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with business transactions, and it can occur for various reasons.
  Cause:
  
  Unsupported Main Category: The main category you are trying to use is not defined or supported in the system. This could be due to a configuration issue or an incorrect entry.
  Custom Development: If there are custom developments or enhancements in your CRM system, they might not be aligned with the standard categories.
  Data Inconsistency: There may be inconsistencies in the data or configuration settings that lead to the system not recognizing the main category.
  Missing Configuration: The necessary configuration for the main category might not have been set up in the system.
  
  Solution:
  
  
  Check Configuration: Verify the configuration settings for business transaction categories in the CRM system. Ensure that the main category you are trying to use is defined and active.
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under CRM > Master Data > Business Partner > Define Business Transaction Categories.
  
  
  
  Review Custom Code: If there are any custom developments, review the code to ensure that it correctly references the supported main categories.
  
  
  Data Validation: Check the data being processed to ensure that it adheres to the expected formats and values. Look for any discrepancies in the main category being used.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system to see if there are any known issues or additional configuration steps required.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message or provide additional guidance.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SE80 for development, and SE11 for data dictionary checks.
  Business Transaction Types: Understand the different business transaction types and their configurations in CRM to ensure proper usage.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.