How To Fix CRM_ATP_TOOL005 - Target system ATP info: connection terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ATP_TOOL - crm_atp_tool

• Message number: 005

• Message text: Target system ATP info: connection terminated

What causes this issue?

When calling up the ATP System, the RFC runtime system found that an
error occurred. The RFC connection to the ATP System could not be
established or has been terminated.
The connection is also interrupted if a dump takes place in the (SAP)
ATP System. Check if a dump has occurred.

System Response

The connection to the ATP System is deactivated for the current
transaction. If you call up the transaction once again, CRM Online
tries to re-establish the connection.

How to fix this error?

Call up the availability information once again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ATP_TOOL005 - Target system ATP info: connection terminated ?

  The SAP error message "CRM_ATP_TOOL005 Target system ATP info: connection terminated" typically indicates that there is an issue with the connection between the SAP CRM system and the Advanced ATP (Available-to-Promise) system. This can occur due to various reasons, including network issues, configuration problems, or system downtime.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM system and the ATP system.
  Configuration Errors: Incorrect configuration settings in the RFC (Remote Function Call) destination or in the ATP system.
  System Downtime: The ATP system may be down for maintenance or experiencing issues.
  Authorization Issues: The user may not have the necessary authorizations to access the ATP system.
  Timeout Settings: The connection may be timing out due to long processing times or insufficient timeout settings.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the CRM and ATP systems is stable and functioning properly. You can use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify RFC Configuration:
  
  Go to transaction SM59 in the SAP GUI and check the RFC destination settings for the ATP system. Ensure that the connection type is correct and that the target system is reachable.
  
  
  
  Check System Status:
  
  Verify if the ATP system is up and running. You can check the system logs or contact the system administrator to confirm its status.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the ATP system. You may need to check the roles and profiles assigned to the user.
  
  
  
  Adjust Timeout Settings:
  
  If the connection is timing out, consider increasing the timeout settings in the RFC destination configuration.
  
  
  
  Check Logs for Detailed Errors:
  
  Review the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages that may provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on configuring and troubleshooting RFC connections.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring Tools: Utilize SAP monitoring tools to keep track of system performance and connectivity issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.