How To Fix CRM_ATP_TOOL005 - Target system ATP info: connection terminated

CRM_ATP_TOOL005 - Overview

• Message type: E = Error

• Message class: CRM_ATP_TOOL - crm_atp_tool

• Message number: 005

• Message text: Target system ATP info: connection terminated

What causes this issue?

When calling up the ATP System, the RFC runtime system found that an
error occurred. The RFC connection to the ATP System could not be
established or has been terminated.
The connection is also interrupted if a dump takes place in the (SAP)
ATP System. Check if a dump has occurred.

System Response

The connection to the ATP System is deactivated for the current
transaction. If you call up the transaction once again, CRM Online
tries to re-establish the connection.

How to fix this error?

Call up the availability information once again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_ATP_TOOL005 - Details

• The SAP error message "CRM_ATP_TOOL005 Target system ATP info: connection terminated" typically indicates that there is an issue with the connection between the SAP CRM system and the Advanced ATP (Available-to-Promise) system. This can occur due to various reasons, including network issues, configuration problems, or system downtime.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM system and the ATP system.
  Configuration Errors: Incorrect configuration settings in the RFC (Remote Function Call) destination or in the ATP system.
  System Downtime: The ATP system may be down for maintenance or experiencing issues.
  Authorization Issues: The user may not have the necessary authorizations to access the ATP system.
  Timeout Settings: The connection may be timing out due to long processing times or insufficient timeout settings.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the CRM and ATP systems is stable and functioning properly. You can use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify RFC