How To Fix CRM_ATP_TOOL006 - Target system ATP info: Connection terminated (after successful init.)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ATP_TOOL - crm_atp_tool

• Message number: 006

• Message text: Target system ATP info: Connection terminated (after successful init.)

What causes this issue?

When calling the ATP System the RFC runtime system found that an error
occurred. The RFC connection to the ATP System could not be established
or has been terminated.
The connection is also interrupted if a dump takes place in the (SAP)
ATP System. Check if a dump has occurred.

System Response

The connection to the ATP System is deactivated for the current
transaction. If you call up the transaction once again, CRM Online
tries to re-establish the connection.

How to fix this error?

Call up the availability information once again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ATP_TOOL006 - Target system ATP info: Connection terminated (after successful init.) ?

  The SAP error message CRM_ATP_TOOL006 indicates that there is an issue with the connection to the Availability Check (ATP) system. The specific message "Target system ATP info: Connection terminated (after successful init.)" suggests that the connection to the ATP system was established initially but was terminated unexpectedly.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP CRM system and the ATP system.
  Configuration Errors: Incorrect configuration settings in the RFC destination or in the ATP system can lead to connection issues.
  System Performance: The ATP system may be experiencing performance issues or may be down for maintenance.
  Authorization Issues: The user credentials used for the connection may not have the necessary authorizations to access the ATP system.
  Timeout Settings: The connection may be timing out due to long processing times or inadequate timeout settings.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the CRM system and the ATP system is stable and functioning properly.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Review RFC Destination:
  
  Go to transaction SM59 in the SAP GUI and check the configuration of the RFC destination used for the ATP connection.
  Test the connection from SM59 to see if it is successful.
  
  
  
  Check System Status:
  
  Verify that the ATP system is up and running. Check for any scheduled maintenance or downtime.
  Monitor system performance to ensure it is not overloaded.
  
  
  
  Review Authorizations:
  
  Ensure that the user credentials used for the connection have the necessary authorizations to access the ATP system.
  
  
  
  Adjust Timeout Settings:
  
  If the connection is timing out, consider increasing the timeout settings in the RFC destination configuration.
  
  
  
  Check Logs:
  
  Review the application logs in both the CRM and ATP systems for any additional error messages or warnings that could provide more context.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM59 (RFC Destinations)
  SM21 (System Log)
  ST22 (Dump Analysis)
  SLG1 (Application Log)
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for documentation on configuring and troubleshooting RFC connections and ATP checks.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.