How To Fix CRM_ARCHIVE038 - Business transaction category &1 in business object &2 is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 038

• Message text: Business transaction category &1 in business object &2 is unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE038 - Business transaction category &1 in business object &2 is unknown ?

  The SAP error message CRM_ARCHIVE038 indicates that there is an issue with the business transaction category in the context of archiving in the SAP CRM system. Specifically, it suggests that the business transaction category specified in the error message is not recognized or is not defined for the business object in question.
  Cause:
  
  Undefined Business Transaction Category: The business transaction category specified in the error message does not exist in the system or is not properly configured.
  Data Inconsistency: There may be inconsistencies in the data where the business transaction category is referenced but not defined.
  Custom Development: If there are custom developments or enhancements, they may not be aligned with the standard configurations, leading to this error.
  Archiving Configuration: The archiving configuration may not be set up correctly for the specific business object and transaction category.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for the business transaction categories in the SAP CRM system.
  Ensure that the business transaction category mentioned in the error message is defined and active.
  
  
  
  Review Customizations:
  
  If there are custom developments, review the code to ensure that it correctly references existing business transaction categories.
  Make sure that any custom categories are properly defined in the system.
  
  
  
  Data Validation:
  
  Validate the data in the business object to ensure that it references valid business transaction categories.
  You can use transaction codes like SE16 or SE11 to check the relevant database tables for inconsistencies.
  
  
  
  Archiving Object Configuration:
  
  Check the archiving object configuration to ensure that it is set up correctly for the business object and transaction category.
  Use transaction SARA to review the archiving settings and ensure that the relevant business transaction categories are included.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to archiving in CRM to ensure that you are following the correct procedures.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant configuration settings.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SARA: Archiving Administration
  SE16: Data Browser
  SE11: Data Dictionary
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the SAP Help Portal for information on archiving in SAP CRM and business transaction categories.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.