How To Fix CRM_ARCHIVE036 - Linked warranty claim for &1 does not have status "Archivable"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 036

• Message text: Linked warranty claim for &1 does not have status "Archivable"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE036 - Linked warranty claim for &1 does not have status "Archivable" ?

  The SAP error message CRM_ARCHIVE036 indicates that a linked warranty claim for a specific object (denoted by &1) does not have the status required for archiving. This typically occurs when you are trying to archive warranty claims in the SAP Customer Relationship Management (CRM) system, but the claim is not in a state that allows it to be archived.
  Cause:
  The primary cause of this error is that the warranty claim linked to the object you are trying to archive does not meet the criteria for archiving. This could be due to several reasons:
  
  Status of the Warranty Claim: The warranty claim may be in a status that is not considered "archivable." For example, it might be in a status like "Open," "In Process," or "Pending," which are not eligible for archiving.
  Dependencies: There may be dependencies or relationships with other objects that prevent the warranty claim from being archived.
  Configuration Settings: The archiving configuration settings in the system may not allow certain statuses to be archived.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status of the Warranty Claim:
  
  Navigate to the warranty claim in question and check its current status.
  Ensure that the status is one that is defined as "archivable" in your system configuration.
  
  
  
  Change the Status:
  
  If the warranty claim is not in an archivable status, you may need to change its status to one that is archivable. This could involve completing any necessary processes or workflows associated with the claim.
  
  
  
  Review Archiving Configuration:
  
  Check the archiving configuration settings in your SAP system to ensure that the statuses you want to archive are correctly defined.
  You may need to consult with your SAP Basis or configuration team to adjust these settings if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to archiving warranty claims for specific details on which statuses are considered archivable.
  
  
  
  Test Archiving:
  
  After making the necessary changes, attempt to archive the warranty claim again to see if the issue is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to warranty claims and archiving, such as SARA (Archive Administration) and CRMD_ORDER (CRM Order Management).
  User Roles and Authorizations: Ensure that you have the necessary authorizations to change the status of warranty claims and perform archiving operations.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with SAP experts for further assistance.