How To Fix CRM_ARCHIVE015 - Error occurred when sending BDocs

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 015

• Message text: Error occurred when sending BDocs

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE015 - Error occurred when sending BDocs ?

  The SAP error message CRM_ARCHIVE015, which indicates that an error occurred when sending Business Documents (BDocs), typically arises in the context of SAP CRM (Customer Relationship Management) systems. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes of CRM_ARCHIVE015
  
  
  Network Issues: Problems with the network connection between the CRM system and the connected systems (like SAP ERP or other backend systems) can lead to this error.
  
  
  Configuration Issues: Incorrect configuration of the BDoc framework or the communication settings can result in errors when sending BDocs.
  
  
  Data Issues: If the data being sent is incomplete, inconsistent, or violates any constraints, it can cause the sending process to fail.
  
  
  Authorization Issues: Lack of proper authorizations for the user or the system trying to send the BDocs can lead to this error.
  
  
  System Performance: High load on the system or performance issues can also lead to timeouts or failures in sending BDocs.
  
  
  Transport Layer Issues: Problems in the transport layer, such as issues with the RFC (Remote Function Call) connections, can also cause this error.
  
  
  Solutions to CRM_ARCHIVE015
  
  
  Check Network Connectivity: Ensure that there are no network issues between the systems involved. You can use tools like ping or traceroute to diagnose connectivity problems.
  
  
  Review Configuration: Verify the configuration settings for BDocs in the CRM system. Ensure that the settings for the communication channels are correctly configured.
  
  
  Data Validation: Check the data being sent for completeness and correctness. Look for any inconsistencies or missing mandatory fields.
  
  
  Authorization Checks: Ensure that the user or system has the necessary authorizations to send BDocs. You can check the authorization objects related to BDoc processing.
  
  
  Monitor System Performance: Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or dumps that might indicate underlying problems.
  
  
  Check RFC Connections: Use transaction code SM59 to check the RFC connections. Ensure that they are correctly configured and that the connection is working.
  
  
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  
  
  Reprocessing BDocs: If the error is due to a temporary issue, you may try to reprocess the BDocs that failed to send.
  
  
  Related Information
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. SAP Notes often provide patches or workarounds for known issues.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SLG1: Application Log
  SM59: RFC Destinations
  SM21: System Log
  ST22: Dump Analysis
  
  
  
  Documentation: Review the official SAP documentation for BDoc processing and CRM configuration for more detailed guidance.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support or consult with a technical expert familiar with SAP CRM systems.