How To Fix CONSENT_MANAGEMENT137 - Consent '&1': System failure occurred while locking

SAP Error Message - Details

• Message type: E = Error

• Message class: CONSENT_MANAGEMENT - Consent Administration: General Message Class

• Message number: 137

• Message text: Consent '&1': System failure occurred while locking

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CONSENT_MANAGEMENT137 - Consent '&1': System failure occurred while locking ?

  The SAP error message CONSENT_MANAGEMENT137 indicates that there was a system failure while attempting to lock a consent record in the consent management module. This error typically arises in scenarios where the system is trying to manage user consents, such as for data protection and privacy regulations (e.g., GDPR).
  Cause
  The error can be caused by several factors, including:
  
  Database Locking Issues: The system may be trying to lock a record that is already locked by another transaction or user, leading to a failure in acquiring the lock.
  System Performance Issues: High load on the system or database can lead to timeouts or failures in processing requests.
  Configuration Errors: Incorrect configuration in the consent management settings or related modules may lead to unexpected behavior.
  Software Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solution
  To resolve the issue, you can take the following steps:
  
  
  Check for Locks: Use transaction codes like SM12 to check for existing locks on the consent record. If you find any locks, you may need to wait for them to be released or manually release them if appropriate.
  
  
  Review System Logs: Check the system logs (transaction SM21) for any related error messages or warnings that could provide more context about the failure.
  
  
  Performance Monitoring: Monitor the system performance to ensure that it is not under heavy load. If necessary, optimize database performance or increase system resources.
  
  
  Configuration Review: Review the configuration settings for consent management to ensure they are set up correctly. This includes checking user authorizations and roles.
  
  
  Patch Updates: Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, issues are resolved in newer versions of the software.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SM21 (to view system logs), and SICF (to check HTTP services).
  Documentation: Review SAP documentation related to consent management and data protection to understand the expected behavior and configurations.
  User Authorizations: Ensure that users have the necessary authorizations to perform actions related to consent management.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CONSENT_MANAGEMENT137 error message.