How To Fix COM_PAYCARD_AUTH013 - Error processing payment plan

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYCARD_AUTH -

• Message number: 013

• Message text: Error processing payment plan

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYCARD_AUTH013 - Error processing payment plan ?

  The SAP error message COM_PAYCARD_AUTH013 typically indicates an issue with processing a payment plan, particularly in the context of payment card transactions. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the payment gateway.
  Causes:
  
  Configuration Issues: Incorrect settings in the payment processing configuration can lead to this error. This includes settings related to payment methods, payment plans, or payment card processing.
  Data Inconsistencies: Missing or incorrect data in the payment plan or customer master data can trigger this error. For example, if the payment card details are incomplete or invalid.
  Payment Gateway Issues: If the payment gateway is down or not responding, it can result in errors when trying to process payment plans.
  Authorization Issues: The payment card may not have sufficient funds, or there may be restrictions on the card that prevent the transaction from being authorized.
  System Errors: Temporary system issues or bugs in the SAP system can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for payment processing in SAP. Ensure that all necessary parameters are correctly set up, including payment methods and payment plans.
  Validate Data: Verify that all required data for the payment plan is complete and accurate. Check customer master data and payment card details for any discrepancies.
  Test Payment Gateway: Ensure that the payment gateway is operational. You may need to contact the payment gateway provider to check for any outages or issues.
  Review Authorization: Check the payment card for any restrictions or insufficient funds. You may need to contact the card issuer for more information.
  Consult Logs: Look at the application logs or error logs in SAP for more detailed information about the error. This can provide insights into what specifically went wrong.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. If the issue persists, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for payment processing and payment card integration for detailed configuration steps and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting production data.
  
  By following these steps, you should be able to identify the root cause of the COM_PAYCARD_AUTH013 error and implement a suitable solution.