How To Fix COLL_PR_MSG004 - Active Data for Collection Contact couldn't be derived

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 004

• Message text: Active Data for Collection Contact couldn't be derived

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG004 - Active Data for Collection Contact couldn't be derived ?

  The SAP error message COLL_PR_MSG004 indicates that the system is unable to derive active data for a collection contact. This error typically arises in the context of SAP's Collections Management or Accounts Receivable modules, where the system is trying to retrieve or process data related to a customer or collection case.
  Causes:
  
  Missing Data: The required data for the collection contact may not be available in the system. This could be due to incomplete master data for the customer or missing entries in related tables.
  Configuration Issues: There may be configuration settings in the Collections Management module that are not set up correctly, preventing the system from deriving the necessary data.
  Data Inconsistencies: There could be inconsistencies in the data, such as incorrect or outdated information in the customer master records or collection strategies.
  Authorization Issues: The user may not have the necessary authorizations to access the data required for the collection contact.
  
  Solutions:
  
  Check Master Data: Verify that the customer master data is complete and accurate. Ensure that all necessary fields are filled out and that the data is up to date.
  Review Configuration: Check the configuration settings in the Collections Management module. Ensure that all necessary settings for collection contacts and strategies are properly configured.
  Data Consistency Check: Run consistency checks on the relevant data to identify and correct any inconsistencies. This may involve checking related tables and ensuring that all necessary entries exist.
  Authorization Check: Ensure that the user encountering the error has the appropriate authorizations to access the required data. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to the error message for any specific guidance or troubleshooting steps provided by SAP.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check table structures or SE16 (Data Browser) to view data in specific tables related to collections.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP Collections Management for further assistance.