How To Fix COD_ERP_COMMON005 - SAP Cloud for customer system could not authenticate Middleware system

COD_ERP_COMMON005 - Overview

• Message type: E = Error

• Message class: COD_ERP_COMMON - COD_ERP_COMMON

• Message number: 005

• Message text: SAP Cloud for customer system could not authenticate Middleware system

What causes this issue?

Server-System Error: Authorization error occured between middleware
system and SAP Cloud for Customer System

System Response

Check Details for complete SOAP Fault message.

How to fix this error?

Make sure correct user authentication information is maintained in the
middleware receiver adapter for the SAP Cloud for Customer System.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COD_ERP_COMMON005 - SAP Cloud for customer system could not authenticate Middleware system ?

  The error message COD_ERP_COMMON005 in SAP Cloud for Customer (C4C) indicates that the C4C system is unable to authenticate with the Middleware system. This issue can arise due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Credentials: The username or password used for the connection between C4C and the Middleware system may be incorrect.
  
  Configuration Issues: The configuration settings in the C4C or Middleware system may not be set up correctly.
  Network Issues: There may be network connectivity problems preventing the C4C system from reaching the Middleware.
  Expired Credentials: The credentials used for authentication may have expired or been changed without updating the C4C configuration.
  SSL/TLS Issues: If the connection uses SSL/TLS, there may be issues with certificates or encryption protocols.
  User Permissions: The user account used for authentication may not have the necessary permissions in the Middleware system.
  
  Solutions:
  
  Verify Credentials: Check the username and password used for the connection.