How To Fix COD_ERP_COMMON005 - SAP Cloud for customer system could not authenticate Middleware system

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_ERP_COMMON - COD_ERP_COMMON

• Message number: 005

• Message text: SAP Cloud for customer system could not authenticate Middleware system

What causes this issue?

Server-System Error: Authorization error occured between middleware
system and SAP Cloud for Customer System

System Response

Check Details for complete SOAP Fault message.

How to fix this error?

Make sure correct user authentication information is maintained in the
middleware receiver adapter for the SAP Cloud for Customer System.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COD_ERP_COMMON005 - SAP Cloud for customer system could not authenticate Middleware system ?

  The error message COD_ERP_COMMON005 in SAP Cloud for Customer (C4C) indicates that the C4C system is unable to authenticate with the Middleware system. This issue can arise due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Credentials: The username or password used for the connection between C4C and the Middleware system may be incorrect.
  Configuration Issues: The configuration settings in the C4C or Middleware system may not be set up correctly.
  Network Issues: There may be network connectivity problems preventing the C4C system from reaching the Middleware.
  Expired Credentials: The credentials used for authentication may have expired or been changed without updating the C4C configuration.
  SSL/TLS Issues: If the connection uses SSL/TLS, there may be issues with certificates or encryption protocols.
  User Permissions: The user account used for authentication may not have the necessary permissions in the Middleware system.
  
  Solutions:
  
  Verify Credentials: Check the username and password used for the connection. Ensure they are correct and have not changed.
  Check Configuration: Review the configuration settings in both C4C and the Middleware system. Ensure that the endpoints, authentication methods, and other settings are correctly configured.
  Test Connectivity: Use tools like ping or telnet to test the network connectivity between the C4C system and the Middleware system.
  Update Credentials: If the credentials have changed or expired, update them in the C4C configuration.
  Review SSL/TLS Settings: If using SSL/TLS, ensure that the certificates are valid and properly installed. Check for any issues with the encryption protocols being used.
  Check User Permissions: Ensure that the user account has the necessary permissions to access the Middleware system.
  
  Related Information:
  
  Logs and Traces: Check the logs in both the C4C and Middleware systems for more detailed error messages that can provide additional context.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for both C4C and the Middleware system for guidance on configuration and troubleshooting.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By systematically checking these areas, you should be able to identify and resolve the authentication issue between the SAP Cloud for Customer system and the Middleware system.