How To Fix COD_ERP_COMMON006 - Connection from Middleware system to SAP Cloud for Customer system failed

COD_ERP_COMMON006 - Overview

• Message type: E = Error

• Message class: COD_ERP_COMMON - COD_ERP_COMMON

• Message number: 006

• Message text: Connection from Middleware system to SAP Cloud for Customer system failed

What causes this issue?

Server-System Exception: Socket Connection could not be established from
SAP Netweaver Process Integration to the SAP Cloud system.
java.io.IOException: Communication over HTTPS. Unable to create a
socket.

System Response

Check Details for complete SOAP Fault message.

How to fix this error?

Make sure the required proxy settings are mainatined in the receiver
communication channel of SAP Netweaver Process Integration (PI) and the
SAP cloud system can be reached from the PI system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

COD_ERP_COMMON006 - Details

• The SAP error message COD_ERP_COMMON006 indicates that there is a failure in the connection between a middleware system (such as SAP Process Integration or SAP Cloud Platform Integration) and the SAP Cloud for Customer (C4C) system. This error can arise due to various reasons, and addressing it typically involves checking several components of the integration setup.
  Causes:
  
  Network Issues: There may be network connectivity problems between the middleware and the C4C system.
  Authentication Failures: Incorrect credentials or authentication methods can lead to connection failures.
  Configuration Errors: Misconfigurations in the middleware or C4C settings can prevent successful connections.
  Service Availability: The C4C service might be down or experiencing issues.
  Firewall Restrictions: Firewalls may be blocking the necessary ports for communication.
  SSL/TLS Issues: Problems with SSL certificates or TLS settings can hinder secure connections.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the middleware can reach the C4C system. You can use tools like ping or traceroute to verify connectivity.
  
  
  
  Verify Credentials:
  
  Double-check the username, password,