How To Fix COD_BYD_ERP_INT612 - No Internal Order determined for Service Ticket &1

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 612

• Message text: No Internal Order determined for Service Ticket &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT612 - No Internal Order determined for Service Ticket &1 ?

  The SAP error message COD_BYD_ERP_INT612, which states "No Internal Order determined for Service Ticket &1," typically occurs in the context of SAP Business ByDesign (ByD) when there is an attempt to process a service ticket that requires an internal order, but the system cannot find a corresponding internal order.
  Cause:
  
  Missing Internal Order Assignment: The service ticket may not have an internal order assigned to it. This can happen if the ticket was created without specifying an internal order or if the internal order was not properly linked to the service ticket.
  Configuration Issues: There may be configuration settings in the system that prevent the automatic determination of an internal order for service tickets.
  Data Inconsistencies: There could be inconsistencies in the data related to the service ticket or the internal orders, such as incorrect status or missing information.
  Authorization Issues: The user may not have the necessary permissions to view or access the internal orders.
  
  Solution:
  
  Check Service Ticket Details: Review the service ticket in question to ensure that an internal order is assigned. If it is missing, you may need to edit the service ticket to include the appropriate internal order.
  Verify Internal Order Configuration: Check the configuration settings related to internal orders in your SAP ByD system. Ensure that the system is set up to automatically determine internal orders for service tickets.
  Data Validation: Validate the data associated with the service ticket and the internal orders. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  User Permissions: Ensure that the user processing the service ticket has the necessary permissions to access and assign internal orders.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message and for any updates or patches that may address the issue.
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or Knowledge Base Articles that may provide additional insights or solutions for this specific error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.