How To Fix CNV_20800184 - Participating customers have different Deletion indicator (KNVV-LOEVM)

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_20800 - Message class for CNV_20800

• Message number: 184

• Message text: Participating customers have different Deletion indicator (KNVV-LOEVM)

Diagnosis
According to the mapping, you want to merge two or more old customer
records into one target customer record. However, not all the old
records have identical master data settings: It was found that old
customer records have different values for <ZK>Deletion indicator</>.
(This is determined by the indicator <ZK>Deletion indicator</>, field
KNVV-LOEVM).
This may lead to inconsistencies in some applications related to target
customer data.
System Response
<ZH>Error</>
From a technical perspective, this message can be ignored. This may make
sense in the following cases:
No postings to the respective customer records have been made.
The respective customer records are not used any longer and are meant to
be merged into a dummy record.
Procedure
Analyze the situation, and either change the mapping so that only
customer records with identical master data settings are merged, or
decide to ignore the message because one of the special cases described
above applies.
If you decide to ignore the error even though none of the special cases
described above applies, consider that <ZH>the target customer record
will get the <ZK>Deletion indicator</> of the old customer record for
which priority indicator is set.</> Make sure to evaluate the impact of
this decision - for example regarding potential inconsistencies and
required follow-up activities - <ZH>before</> you continue with the
conversion.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_20800184 - Participating customers have different Deletion indicator (KNVV-LOEVM) ?

  The SAP error message CNV_20800184 indicates that there is a discrepancy in the deletion indicators for participating customers in a data migration or conversion process. Specifically, the error arises when the deletion indicator (LOEVM) in the customer master data (table KNVV) is not consistent across the customers being processed.
  Cause:
  The error typically occurs in scenarios such as:
  
  Data migration or conversion activities where multiple customer records are being processed.
  The deletion indicator (LOEVM) is set differently for customers that are supposed to be processed together. For example, one customer may have the deletion indicator set (indicating that it is marked for deletion), while another does not.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Records: 
  
  Review the customer master data for the customers involved in the process. You can do this by querying the KNVV table to check the LOEVM field for the relevant customers.
  
  
  
  Standardize Deletion Indicators:
  
  Ensure that the deletion indicators for the participating customers are consistent. If you are migrating data, you may need to update the deletion indicator for some customers to match others, depending on your business requirements.
  
  
  
  Adjust Migration Settings:
  
  If applicable, adjust the settings in your migration tool or program to handle customers with different deletion indicators appropriately. This may involve excluding certain customers from the migration or handling them in a separate batch.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or notes related to the specific migration or conversion process you are using. There may be specific guidelines or best practices for handling deletion indicators.
  
  
  
  Testing:
  
  After making the necessary adjustments, perform a test run of the migration or conversion process to ensure that the error does not occur again.
  
  
  
  Related Information:
  
  KNVV Table: This table contains customer master data at the sales area level, including the deletion indicator (LOEVM).
  Deletion Indicator (LOEVM): This field indicates whether a customer is marked for deletion. A value of 'X' typically means the customer is flagged for deletion.
  Data Migration Tools: If you are using SAP tools like SAP S/4HANA Migration Cockpit or other data migration solutions, check their specific documentation for handling such errors.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.