How To Fix CNV_20800185 - Participating customers have different Terms of payment key (KNVV-ZTERM)

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_20800 - Message class for CNV_20800

• Message number: 185

• Message text: Participating customers have different Terms of payment key (KNVV-ZTERM)

Diagnosis
According to the mapping, you want to merge two or more old customer
records into one target customer record. However, not all the old
records have identical master data settings: It was found that old
customer records have different values for <ZK>Terms of payment key</>.
(This is determined by the indicator <ZK>Terms of payment key</> , field
KNVV-ZTERM).
This may lead to inconsistencies in some applications related to target
customer data.
System Response
<ZH>Error</>
From a technical perspective, this message can be ignored. This may make
sense in the following cases:
No postings to the respective customer records have been made.
The respective customer records are not used any longer and are meant to
be merged into a dummy record.
Procedure
Analyze the situation, and either change the mapping so that only
customer records with identical master data settings are merged, or
decide to ignore the message because one of the special cases described
above applies.
If you decide to ignore the error even though none of the special cases
described above applies, consider that <ZH>the target customer record
will get the <ZK>Terms of payment key</> of the old customer record for
which priority indicator is set.</> Make sure to evaluate the impact of
this decision - for example regarding potential inconsistencies and
required follow-up activities - <ZH>before</> you continue with the
conversion.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_20800185 - Participating customers have different Terms of payment key (KNVV-ZTERM) ?

  The SAP error message CNV_20800185 indicates that there is a mismatch in the "Terms of Payment" (ZTERM) key between participating customers during a data migration or conversion process. This typically occurs in scenarios where customer data is being consolidated or migrated from one system to another, and the terms of payment for the customers involved do not match.
  Cause:
  
  Different Terms of Payment: The participating customers have different ZTERM values assigned in their respective master data. This can happen if the customers were set up with different payment terms in different systems or if there were inconsistencies in the data being migrated.
  Data Migration Issues: During data migration, if the mapping of customer data is not correctly defined, it can lead to discrepancies in the terms of payment.
  Configuration Differences: Different configurations in the source and target systems can lead to this error, especially if the terms of payment are defined differently.
  
  Solution:
  
  Review Customer Master Data: Check the customer master data for the participating customers to identify the ZTERM values assigned. You can do this using transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Company Code).
  Standardize Terms of Payment: If possible, standardize the terms of payment for the customers involved. This may involve updating the customer master data to ensure that all participating customers have the same ZTERM.
  Adjust Migration Mapping: If you are using a migration tool, review the mapping configuration to ensure that the terms of payment are correctly mapped and consistent across all customers.
  Consult Documentation: Refer to the documentation of the migration tool or process you are using to see if there are specific guidelines or settings related to terms of payment.
  Data Cleansing: Before migration, perform data cleansing to ensure that all customer records are consistent and adhere to the same standards.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check for any SAP Notes related to this error message or the migration process you are using. SAP Notes often provide additional insights or patches that can resolve specific issues.
  Consult SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance, especially if this is part of a larger migration project.
  
  By addressing the discrepancies in the terms of payment and ensuring consistency across customer records, you should be able to resolve the error CNV_20800185.