How To Fix CNV_20800182 - Participating customers have different Credit control area (KNVV-KKBER)

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_20800 - Message class for CNV_20800

• Message number: 182

• Message text: Participating customers have different Credit control area (KNVV-KKBER)

Diagnosis
According to the mapping, you want to merge two or more old customer
records into one target customer record. However, not all the old
records have identical master data settings: It was found that old
customer records have different values for <ZK>Credit control area</>.
(This is determined by the indicator <ZK>Credit control area</>, field
KNVV-KKBER).
This may lead to inconsistencies in some applications related to target
customer data.
System Response
<ZH>Error</>
From a technical perspective, this message can be ignored. This may make
sense in the following cases:
No postings to the respective customer records have been made.
The respective customer records are not used any longer and are meant to
be merged into a dummy record.
Procedure
Analyze the situation, and either change the mapping so that only
customer records with identical master data settings are merged, or
decide to ignore the message because one of the special cases described
above applies.
If you decide to ignore the error even though none of the special cases
described above applies, consider that <ZH>the target customer record
will get the <ZK>Credit control area</> of the old customer record for
which priority indicator is set.</> Make sure to evaluate the impact of
this decision - for example regarding potential inconsistencies and
required follow-up activities - <ZH>before</> you continue with the
conversion.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_20800182 - Participating customers have different Credit control area (KNVV-KKBER) ?

  The SAP error message CNV_20800182 indicates that there is a mismatch in the credit control areas (KKBER) for participating customers during a data migration or conversion process. This typically occurs in scenarios where customer data is being consolidated or migrated from different systems or clients, and the credit control area assigned to the customers does not match.
  Cause:
  
  Different Credit Control Areas: The participating customers are assigned to different credit control areas in the SAP system. This can happen if the customers were created in different organizational units or if there are inconsistencies in the data being migrated.
  Data Migration Issues: During data migration, if the source systems have customers with the same identifiers (like customer numbers) but different credit control areas, this error can occur.
  Configuration Issues: There may be configuration issues in the SAP system that lead to the assignment of different credit control areas for customers that should be treated as a single entity.
  
  Solution:
  
  Review Customer Master Data: Check the customer master data for the participating customers to identify the credit control areas assigned to each. Ensure that they are consistent and correct.
  Align Credit Control Areas: If possible, align the credit control areas for the customers involved. This may involve changing the credit control area for some customers to match others.
  Data Cleansing: Before migration, perform data cleansing to ensure that the customer data is consistent and that there are no discrepancies in credit control areas.
  Adjust Migration Logic: If you are using a migration tool or program, adjust the logic to handle cases where customers have different credit control areas. This may involve creating rules for how to handle such discrepancies.
  Consult Documentation: Refer to SAP documentation or notes related to the specific migration or conversion process you are using. There may be specific guidelines or best practices for handling credit control area issues.
  
  Related Information:
  
  Credit Control Area: In SAP, a credit control area is an organizational unit that represents a specific area of credit management. It is used to manage credit limits and risk for customers.
  Customer Master Data: The customer master data in SAP includes various segments, including general data, company code data, and sales area data, which includes the credit control area.
  SAP Notes and Support: Check SAP Notes for any known issues or patches related to this error message. SAP Support can also provide assistance if the issue persists.
  
  By addressing the underlying cause of the mismatch in credit control areas, you can resolve the error and proceed with your data migration or conversion process.