How To Fix CNV_20800170 - Participating customers have different Credit(Total) limit (KNKA-KLIMG)

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_20800 - Message class for CNV_20800

• Message number: 170

• Message text: Participating customers have different Credit(Total) limit (KNKA-KLIMG)

Diagnosis
According to the mapping, you want to merge two or more old customer
records into one target customer record. However, not all the old
records have identical master data settings: It was found that old
customer records have different values for <ZK>Credit (total) limit</>.
(This is determined by the indicator <ZK>Credit (total) limit</>, field
KNKA-KLIMG).
This may lead to inconsistencies in some applications related to target
customer data.
System Response
<ZH>Error</>
From a technical perspective, this message can be ignored. This may make
sense in the following cases:
No postings to the respective customer records have been made.
The respective customer records are not used any longer and are meant to
be merged into a dummy record.
Procedure
Analyze the situation, and either change the mapping so that only
customer records with identical master data settings are merged, or
decide to ignore the message because one of the special cases described
above applies.
If you decide to ignore the error even though none of the special cases
described above applies, consider that <ZH>the target customer record
will get the <ZK>Credit (total) limit</> of the old customer record for
which priority indicator is set.</> Make sure to evaluate the impact of
this decision - for example regarding potential inconsistencies and
required follow-up activities - <ZH>before</> you continue with the
conversion.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_20800170 - Participating customers have different Credit(Total) limit (KNKA-KLIMG) ?

  The SAP error message CNV_20800170 indicates that there is a discrepancy in the credit limits (specifically the total credit limit, represented by the field KNKA-KLIMG) for participating customers during a data migration or conversion process. This error typically arises in scenarios where multiple customer records are being processed, and the system detects that the credit limits for these customers do not match.
  Cause:
  
  
  Inconsistent Data: The primary cause of this error is that the participating customers have different credit limits set in the system. This inconsistency can occur due to:
  
  Data entry errors.
  Differences in customer master data across different systems or environments.
  Changes in credit limits that were not uniformly applied to all relevant customer records.
  
  
  
  Data Migration Issues: If you are migrating data from one system to another, the source data may have inconsistencies that were not addressed prior to migration.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Customers: Determine which customers are involved in the error. You may need to check the logs or error messages for specific customer IDs.
  
  
  Review Credit Limits: For the identified customers, review their credit limits in the customer master data (transaction code XD03 for display). Compare the KNKA-KLIMG values for these customers.
  
  
  Standardize Credit Limits: Decide on a standard credit limit that should apply to these customers. You can either:
  
  Update the credit limits in the customer master data to ensure they are consistent.
  If applicable, adjust the business logic to handle different credit limits if that is acceptable for your business process.
  
  
  
  Data Cleansing: If you are migrating data, consider performing data cleansing to ensure that all relevant customer records have consistent credit limits before the migration process.
  
  
  Re-run the Process: After making the necessary adjustments, re-run the migration or conversion process to see if the error persists.
  
  
  Related Information:
  
  Transaction Codes: Use transaction codes like XD03 (Display Customer), FD32 (Change Customer Credit Management), and SE16N (Data Browser) to investigate and modify customer data.
  Credit Management: Familiarize yourself with SAP's credit management functionality, as it may provide insights into how credit limits are managed and enforced.
  Data Migration Tools: If you are using SAP tools for data migration (like LSMW or SAP S/4HANA Migration Cockpit), ensure that the mapping and transformation rules are correctly set up to handle credit limit data.
  
  By following these steps, you should be able to resolve the CNV_20800170 error and ensure that your customer credit limits are consistent across the participating records.