How To Fix CNV_20800169 - Participating customers have different Credit limit (KNKA-KLIME)

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_20800 - Message class for CNV_20800

• Message number: 169

• Message text: Participating customers have different Credit limit (KNKA-KLIME)

Diagnosis
According to the mapping, you want to merge two or more old customer
records into one target customer record. However, not all the old
records have identical master data settings: It was found that old
customer records have different values for <ZK>Credit limit</>. (This
is determined by the indicator <ZK>Credit limit</>, field KNKA-KLIME).
This may lead to inconsistencies in some applications related to target
customer data.
System Response
<ZH>Error</>
From a technical perspective, this message can be ignored. This may make
sense in the following cases:
No postings to the respective customer records have been made.
The respective customer records are not used any longer and are meant to
be merged into a dummy record.
Procedure
Analyze the situation, and either change the mapping so that only
customer records with identical master data settings are merged, or
decide to ignore the message because one of the special cases described
above applies.
If you decide to ignore the error even though none of the special cases
described above applies, consider that <ZH>the target customer record
will get the <ZK>Credit limit</> of the old customer record for which
priority indicator is set.</> Make sure to evaluate the impact of this
decision - for example regarding potential inconsistencies and required
follow-up activities - <ZH>before</> you continue with the conversion.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_20800169 - Participating customers have different Credit limit (KNKA-KLIME) ?

  The SAP error message CNV_20800169, which indicates that "Participating customers have different Credit limit (KNKA-KLIME)," typically arises during data migration or integration processes, particularly when using SAP's Customer-Vendor Integration (CVI) or during the conversion of customer master data.
  Cause:
  This error occurs when there are discrepancies in the credit limits assigned to customers in the system. Specifically, it indicates that two or more customer records that are being processed have different credit limits defined in the KNKA (Customer Master Credit Management) table. This can happen due to:
  
  Data Inconsistency: The source data may have inconsistencies where the same customer is represented with different credit limits.
  Duplicate Customers: There may be duplicate customer records in the source data with varying credit limits.
  Configuration Issues: There may be issues in the configuration of credit management settings in SAP.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Data Review: Check the customer master data for the customers involved in the error. Look for discrepancies in the credit limits assigned to these customers.
  
  
  Data Cleansing: If you find inconsistencies, you may need to standardize the credit limits across the records. This could involve:
  
  Merging duplicate customer records.
  Updating the credit limit to a consistent value across all records.
  
  
  
  Adjust Configuration: Review the credit management configuration in your SAP system to ensure that it is set up correctly and that there are no conflicting settings.
  
  
  Use Transaction Codes: Utilize transaction codes like FD32 (Change Customer Credit Management) to manually check and adjust credit limits if necessary.
  
  
  Data Migration Tools: If you are using data migration tools (like LSMW or SAP Data Services), ensure that the mapping and transformation rules are correctly set up to handle credit limits.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and best practices.
  
  
  Related Information:
  
  KNKA Table: This table contains credit management data for customers. Understanding its structure and the fields involved can help in troubleshooting.
  Credit Management: Familiarize yourself with SAP's credit management functionality, including how credit limits are defined and managed.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.