How To Fix CNV_10993_MSG043 - Cannot send document to any recipient; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_10993_MSG - Messages for Coding Scan

• Message number: 043

• Message text: Cannot send document to any recipient; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_10993_MSG043 - Cannot send document to any recipient; contact system administrator ?

  The SAP error message CNV_10993_MSG043 indicates that the system is unable to send a document to any recipient. This error typically arises in the context of document processing, such as when trying to send emails, notifications, or other forms of communication from the SAP system.
  Causes:
  
  Configuration Issues: The SAP system may not be properly configured to send emails or documents. This could include missing or incorrect settings in the SMTP configuration.
  Recipient Issues: The recipient's email address may be invalid or not properly set up in the system.
  Authorization Problems: The user or the system may lack the necessary authorizations to send documents.
  System Errors: There may be underlying system errors or issues with the mail server that prevent the document from being sent.
  Network Issues: Connectivity problems between the SAP system and the mail server can also lead to this error.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT (SAPconnect Administration) and verify the SMTP settings.
  Ensure that the SMTP server is correctly configured and reachable from the SAP system.
  
  
  
  Verify Recipient Information:
  
  Check the recipient's email address for correctness.
  Ensure that the recipient is set up in the system and has a valid email address.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails/documents.
  Check the roles and authorizations assigned to the user.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  You can also perform a test by sending a simple email from the SAP system to verify that the email functionality is working.
  
  
  
  Consult Basis Team:
  
  If the issue persists, consult your SAP Basis team to check for any network issues or server-side problems that might be affecting email delivery.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SLG1: Application Log
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and troubleshooting email issues.
  SAP Notes: Check for any relevant SAP Notes that might address known issues related to this error message.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CNV_10993_MSG043. If the problem continues, further investigation may be required, potentially involving SAP support.