How To Fix CNV_10993_MSG041 - Cannot send document by email; try again

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_10993_MSG - Messages for Coding Scan

• Message number: 041

• Message text: Cannot send document by email; try again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_10993_MSG041 - Cannot send document by email; try again ?

  The SAP error message CNV_10993_MSG041 indicates that there is an issue with sending a document via email from the SAP system. This error can occur for various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings related to the SMTP server, email addresses, or other email parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Document Size: The document being sent may exceed the size limits set by the email server.
  Email Address Format: The recipient's email address may be incorrectly formatted or invalid.
  SAP Notes: There may be specific SAP Notes related to the version of SAP you are using that address known issues with email functionality.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT (SAPconnect Administration) and verify the configuration settings for the SMTP node.
  Ensure that the SMTP server settings are correct, including the server address, port, and authentication details.
  
  
  
  Test Email Functionality:
  
  Use transaction SOST to check the status of sent emails. This can help identify if emails are being queued or if there are errors in sending.
  You can also use the SO10 transaction to send a test email to verify that the configuration is working.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. Check roles and profiles assigned to the user.
  
  
  
  Check Network Connectivity:
  
  Verify that the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Document Size and Format:
  
  Check the size of the document being sent. If it exceeds the limits, consider reducing the size or splitting the document.
  Ensure that the email address is correctly formatted (e.g., [e-mail]).
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SO10: Text Management
  
  
  
  SAP Documentation: Refer to the official SAP documentation for more details on configuring SAPconnect and troubleshooting email issues.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP Basis team or SAP support for further assistance.