How To Fix CMS_MOV010 - Internal error occurred while saving objects; contact your system admin

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_MOV - Message Class for Movables

• Message number: 010

• Message text: Internal error occurred while saving objects; contact your system admin

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Make a note of the details that resulted in the error. Send a problem
message to SAP with these details.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_MOV010 - Internal error occurred while saving objects; contact your system admin ?

  The SAP error message "CMS_MOV010 Internal error occurred while saving objects; contact your system admin" typically indicates that there is an issue with the Central Management Server (CMS) in SAP BusinessObjects or a related component. This error can arise from various underlying causes, and here are some common reasons, potential solutions, and related information:
  Causes:
  
  Database Issues: There may be problems with the database that stores the CMS metadata, such as connectivity issues, corruption, or insufficient permissions.
  Configuration Errors: Misconfigurations in the CMS or related components can lead to internal errors.
  Resource Limitations: Insufficient system resources (CPU, memory, disk space) can cause the CMS to fail when trying to save objects.
  Software Bugs: There may be bugs in the version of SAP BusinessObjects you are using that lead to this error.
  Network Issues: Network connectivity problems between the CMS and the database or other components can also trigger this error.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the CMS can connect to the database. Verify the database server is running and that the connection settings in the CMS configuration are correct.
  Review Logs: Check the CMS logs for more detailed error messages. The logs can provide insights into what specifically went wrong. Look for logs in the C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging directory (or the equivalent path for your installation).
  Restart Services: Sometimes, simply restarting the CMS and related services can resolve transient issues.
  Check Resource Usage: Monitor system resources to ensure that the server has enough CPU, memory, and disk space. If resources are low, consider upgrading the hardware or optimizing the system.
  Update Software: Ensure that you are using the latest patches and updates for your version of SAP BusinessObjects. Check the SAP support portal for any known issues and fixes.
  Contact Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance. Provide them with the error message and any relevant log files.
  
  Related Information:
  
  Documentation: Refer to the official SAP BusinessObjects documentation for guidance on configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other online resources where users discuss similar issues. You may find solutions or workarounds shared by other users.
  Backup: Always ensure that you have a backup of your CMS database before making significant changes or troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue causing the CMS_MOV010 error.