How To Fix CMS_COR002 - An internal error has occurred; &1 was not printed for &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_COR - Message class for Correspondence module

• Message number: 002

• Message text: An internal error has occurred; &1 was not printed for &2

What causes this issue?

This error originated while using the <ZH>CMS_COR_OBJ_REQ_PRINT</>
correspondence function module. This module has resulted in an unknown
exception.

System Response

System fails to print the correspondence request &1 for &2.

How to fix this error?

Try again. If the error persists, contact your system administrator.

Procedure for System Administrators

Make a note of the details that resulted in the error. Send a problem
message to SAP with these details.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_COR002 - An internal error has occurred; &1 was not printed for &2 ?

  The SAP error message CMS_COR002 indicates that an internal error has occurred during the printing process, and as a result, a specific document (represented by &1) was not printed for a particular user or entity (represented by &2). This error can arise from various underlying issues, and addressing it typically involves several steps.
  Possible Causes:
  
  Configuration Issues: Incorrect printer configuration in SAP or the underlying operating system can lead to printing errors.
  Network Problems: If the printer is networked, connectivity issues can prevent the document from being sent to the printer.
  Printer Status: The printer may be offline, out of paper, or experiencing a hardware malfunction.
  Authorization Issues: The user may not have the necessary permissions to print the document.
  Document Format Issues: The document format may not be supported by the printer.
  SAP System Errors: There may be internal errors within the SAP system that need to be addressed.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Verify that the printer is correctly configured in SAP (transaction SPAD).
  Ensure that the printer is set up correctly in the operating system.
  
  
  
  Check Printer Status:
  
  Ensure that the printer is online and ready to print.
  Check for any error messages on the printer itself.
  
  
  
  Network Connectivity:
  
  Test the network connection to the printer.
  Ensure that the printer is accessible from the SAP server.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to print the document.
  Review user roles and permissions in SAP.
  
  
  
  Document Format:
  
  Ensure that the document format is compatible with the printer.
  If necessary, convert the document to a supported format.
  
  
  
  Review SAP Logs:
  
  Check the SAP application logs (transaction SLG1) for any additional error messages that may provide more context.
  Look for any relevant entries that could indicate the source of the problem.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Printer Administration
  SLG1: Application Log
  SP01: Output Controller (to check the status of print jobs)
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to printing errors.
  
  
  Documentation: Review SAP documentation related to printing and output management for best practices and troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CMS_COR002 error message in SAP.