How To Fix CMS_COR004 - Correspondence &1 could not be created for receiver &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_COR - Message class for Correspondence module

• Message number: 004

• Message text: Correspondence &1 could not be created for receiver &2

What causes this issue?

You have not assigned a business partner function set to the
correspondence group (of the correspondence type).
<ZH>Note</>: The combination of partner function set and entity type
must already be defined in the IMG activity Define Partner Function Sets

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Specify a valid business partner function set for the correspondence
type group in the Implementation Guide (IMG) activity Define
Correspondence Type Groups.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_COR004 - Correspondence &1 could not be created for receiver &2 ?

  The SAP error message CMS_COR004 indicates that a correspondence document could not be created for a specified receiver. This error typically arises in the context of the SAP Customer Relationship Management (CRM) or SAP Customer Management System (CMS) when there is an issue with generating correspondence documents, such as letters, emails, or other forms of communication.
  Causes:
  
  Missing Configuration: The correspondence type may not be properly configured in the system.
  Receiver Data Issues: The receiver (customer or business partner) may not have the necessary data (e.g., address, email) required for correspondence.
  Authorization Issues: The user may not have the necessary authorizations to create correspondence for the specified receiver.
  Technical Errors: There may be underlying technical issues, such as problems with the database or application server.
  Incorrect Parameters: The parameters passed to the correspondence creation function may be incorrect or incomplete.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the correspondence type is correctly configured in the system. This includes checking the settings in transaction codes like SPRO for customizing.
  Ensure that the necessary forms and templates are available and correctly set up.
  
  
  
  Validate Receiver Data:
  
  Check the receiver's master data to ensure that all required fields (like address, email, etc.) are filled out correctly.
  Use transaction codes like BP (Business Partner) to review and update the receiver's information.
  
  
  
  Review Authorizations:
  
  Ensure that the user attempting to create the correspondence has the necessary authorizations. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Check Technical Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the failure.
  Check for any system issues or downtime that might be affecting the correspondence creation process.
  
  
  
  Test with Different Parameters:
  
  If applicable, try creating correspondence with different parameters or for a different receiver to see if the issue persists.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, BP for business partner management, and SLG1 for application logs.
  Documentation: Review SAP documentation related to correspondence management in CRM or CMS for best practices and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify the cause of the CMS_COR004 error and implement a solution to resolve it.