How To Fix CMS_ACG005 - An internal error while checking approval details; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_ACG -

• Message number: 005

• Message text: An internal error while checking approval details; see long text

What causes this issue?

The technical key (GUID) of the approved coverage gap amount could not
be found. The approved coverage gap amount cannot be saved.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_ACG005 - An internal error while checking approval details; see long text ?

  The SAP error message CMS_ACG005 indicates that there is an internal error occurring while the system is trying to check approval details in the context of the Change Management System (CMS) or the Approval Management System (AMS). This error can arise due to various reasons, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the approval process configuration can lead to this error.
  Data Inconsistencies: Missing or inconsistent data in the approval records or related tables may trigger this error.
  Authorization Problems: Insufficient permissions for the user trying to access the approval details.
  System Bugs: There may be known bugs in the version of SAP you are using that could cause this error.
  Transport Issues: If the approval process was recently transported from one system to another, it may not have been set up correctly.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the approval process in the SAP system. Ensure that all necessary parameters are correctly set.
  Data Validation: Check the underlying data for the approval records. Look for any inconsistencies or missing entries that could be causing the error.
  User Authorizations: Verify that the user has the necessary authorizations to view and manage approval details. Adjust roles and permissions as needed.
  Review Logs: Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that address this specific error message. There may be patches or updates available that resolve the issue.
  System Update: If you are running an older version of SAP, consider applying the latest support packages or updates, as they may contain fixes for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to monitor approval workflows.
  Documentation: Review the official SAP documentation related to the Change Management System and Approval Management System for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CMS_ACG005 error in your SAP system.