How To Fix CMS_ACG006 - Internal error in determining coverage gap criteria for partner ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_ACG -

• Message number: 006

• Message text: Internal error in determining coverage gap criteria for partner ID &1

What causes this issue?

An internal error has occurred. The technical key for the approved
coverage gap criteria specified for the business partner &V1& could not
be found.

System Response

The approved coverage gap amount for the business partner cannot be
determined.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Make a note of the details that caused the error. Send a problem message
to SAP including these details.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_ACG006 - Internal error in determining coverage gap criteria for partner ID &1 ?

  The SAP error message CMS_ACG006, which indicates an "Internal error in determining coverage gap criteria for partner ID &1," typically arises in the context of SAP's Customer Management or similar modules where partner data is processed. This error suggests that there is an issue with the system's ability to retrieve or process the coverage gap criteria for a specific partner ID.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data related to the partner ID in the database.
  Configuration Issues: The configuration settings for coverage gap criteria may not be set up correctly.
  System Bugs: There could be a bug in the SAP system or a specific version that is causing this error.
  Authorization Issues: The user may not have the necessary authorizations to access the required data for the partner ID.
  Custom Code: If there are custom developments or enhancements in the system, they might be interfering with the standard processing logic.
  
  Solutions:
  
  Check Partner Data: Verify that the partner ID exists and that all necessary data is complete and accurate. Look for any missing or incorrect entries in the partner master data.
  Review Configuration: Ensure that the coverage gap criteria are correctly configured in the system. This may involve checking the relevant customizing settings in the SAP system.
  Debugging: If you have access to the development environment, you can debug the process to identify where the error occurs. This may require the assistance of a developer or SAP support.
  Check Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the partner data and related criteria.
  SAP Notes: Search for relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to investigate the underlying data structures.
  Logs and Traces: Check system logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  Documentation: Review SAP documentation related to coverage gap criteria and partner management for any specific guidelines or requirements.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.