How To Fix CMS_ACG007 - Internal error in determining coverage gap proposal for partner ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_ACG -

• Message number: 007

• Message text: Internal error in determining coverage gap proposal for partner ID &1

What causes this issue?

An internal error has occurred. The technical key (GUID) for the
approved coverage gap proposal could not be found for business partner
&V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If the error persists, contact your system administrator.

Procedure for System Administrators

Make a note of the details that caused the error. Send a problem message
to SAP including these details.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_ACG007 - Internal error in determining coverage gap proposal for partner ID &1 ?

  The SAP error message CMS_ACG007, which indicates an "Internal error in determining coverage gap proposal for partner ID &1," typically arises in the context of SAP's Customer Management or similar modules where partner data and coverage gaps are relevant. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the partner master records or related tables that the system relies on to determine coverage gaps.
  Configuration Issues: Incorrect configuration settings in the system related to coverage gap proposals or partner management could lead to this error.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using that affect the processing of coverage gap proposals.
  Authorization Issues: The user may not have the necessary authorizations to access the required data for the partner ID in question.
  Performance Issues: If the system is under heavy load or if there are performance issues, it might lead to internal errors during processing.
  
  Solutions:
  
  Check Partner Data: Verify the partner ID mentioned in the error message. Ensure that all required fields in the partner master data are filled out correctly and that there are no inconsistencies.
  Review Configuration: Check the configuration settings related to coverage gap proposals. Ensure that they are set up correctly according to your business requirements.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Update SAP: If you suspect a bug, check for any available patches or updates from SAP that might address this issue. Consult the SAP Notes for any known issues related to this error.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the partner data and perform the required actions.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message, partner ID, and any relevant logs or screenshots.
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide guidance on troubleshooting.
  Documentation: Review the SAP documentation related to partner management and coverage gap proposals for any additional insights or configuration guidelines.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.