How To Fix CMP_NEW124 - Returns, order type, and billing document type may not be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 124

• Message text: Returns, order type, and billing document type may not be set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW124 - Returns, order type, and billing document type may not be set ?

  The SAP error message CMP_NEW124 indicates that there is an issue with the configuration of returns, order types, and billing document types in the system. This error typically arises when there is an inconsistency or misconfiguration in the settings related to returns processing in the SAP system.
  Cause:
  
  
  Configuration Issues: The error often occurs when the system is unable to find a valid mapping between the returns order type and the corresponding billing document type. This can happen if:
  
  The returns order type is not properly configured in the system.
  The billing document type associated with the returns order type is missing or incorrectly set up.
  There are inconsistencies in the configuration settings for sales document types.
  
  
  
  Missing Customizing Settings: If the necessary customizing settings for returns processing are not maintained, the system will not be able to process the returns correctly.
  
  
  Incorrect Document Flow: The error can also occur if the document flow is not correctly defined, meaning that the system does not know how to handle the returns in relation to the original sales order.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the relevant sections for Sales and Distribution (SD).
  Ensure that the returns order type is correctly defined and that it has a valid billing document type assigned to it.
  Verify the settings under "Sales Document Types" and "Billing Document Types" to ensure they are correctly linked.
  
  
  
  Maintain Document Flow:
  
  Ensure that the document flow for the returns process is correctly defined. This includes checking the settings for how returns orders relate to sales orders and billing documents.
  
  
  
  Test the Configuration:
  
  After making any changes, test the configuration by creating a returns order and checking if the error persists.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to returns processing and the specific error message for any additional guidance or updates.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after checking the configuration, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like OVAA (for maintaining sales document types) and VOV8 (for maintaining billing document types) to check and update the configurations.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Exits and BAdIs: If custom logic is involved in the returns process, check for any user exits or BAdIs that might be affecting the document flow.
  
  By following these steps, you should be able to identify and resolve the issue causing the CMP_NEW124 error in your SAP system.