How To Fix CMP_NEW122 - Order type must have the sales document category "returns"

CMP_NEW122 - Overview

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 122

• Message text: Order type must have the sales document category "returns"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW122 - Order type must have the sales document category "returns" ?

  The SAP error message CMP_NEW122 indicates that there is an issue with the order type being used in a sales document. Specifically, it states that the order type must have the sales document category "returns." This typically occurs when you are trying to create or process a return order, but the order type you are using is not configured to handle return transactions.
  
  Cause:
  
  Incorrect Order Type: The order type you are using does not have the appropriate configuration to handle return sales documents.
  
  Configuration Issues: The sales document category for the order type may not be set correctly in the system.
  User Error: The user may have selected the wrong order type when attempting to create a return.
  
  
  Solution:
  
  Check Order Type: Ensure that you are using the correct order type for returns. Common return order types in SAP include "RE" (Return Order) or similar, depending on your configuration.
  Review Configuration:
  Go to the SAP Customizing Implementation