How To Fix CMP_NEW122 - Order type must have the sales document category "returns"

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 122

• Message text: Order type must have the sales document category "returns"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW122 - Order type must have the sales document category "returns" ?

  The SAP error message CMP_NEW122 indicates that there is an issue with the order type being used in a sales document. Specifically, it states that the order type must have the sales document category "returns." This typically occurs when you are trying to create or process a return order, but the order type you are using is not configured to handle return transactions.
  Cause:
  
  Incorrect Order Type: The order type you are using does not have the appropriate configuration to handle return sales documents.
  Configuration Issues: The sales document category for the order type may not be set correctly in the system.
  User Error: The user may have selected the wrong order type when attempting to create a return.
  
  Solution:
  
  Check Order Type: Ensure that you are using the correct order type for returns. Common return order types in SAP include "RE" (Return Order) or similar, depending on your configuration.
  Review Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to Sales and Distribution > Sales > Sales Document > Define Sales Document Types.
  Check the configuration for the order type you are using and ensure that it is set to the sales document category "returns."
  
  
  Change Order Type: If you have mistakenly selected the wrong order type, go back and select the appropriate return order type.
  Consult with SAP Administrator: If you do not have the necessary permissions to check or change configurations, consult with your SAP administrator or the person responsible for SAP configuration in your organization.
  
  Related Information:
  
  Sales Document Categories: In SAP, sales document categories define the type of sales transaction being processed (e.g., standard sales order, return order, etc.). Each order type is linked to a specific sales document category.
  Transaction Codes: You may use transaction codes like VOTXN to view and manage sales document types and their configurations.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to this error message.
  
  By following these steps, you should be able to resolve the CMP_NEW122 error and successfully process your return orders in SAP.