How To Fix CMP_NEW123 - Order type should not have the sales document category "returns"

CMP_NEW123 - Overview

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 123

• Message text: Order type should not have the sales document category "returns"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW123 - Order type should not have the sales document category "returns" ?

  The SAP error message CMP_NEW123 indicates that there is a configuration issue related to the order type in the context of sales documents. Specifically, it states that the order type you are trying to use should not have the sales document category "returns." This typically occurs when there is a mismatch between the order type and the sales document category assigned to it.
  
  Cause:
  
  Configuration Issue: The order type you are using is configured to not accept sales documents categorized as returns. This could be due to the settings in the configuration of sales document types in SAP.
  Incorrect Order Type: You may be using an order type that is not intended for processing return orders. Each order type in SAP is associated with specific sales document categories, and using the wrong combination can lead to this error.
  Custom Development: If there are custom developments or enhancements in your SAP system, they might be