How To Fix CMP_NEW123 - Order type should not have the sales document category "returns"

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 123

• Message text: Order type should not have the sales document category "returns"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW123 - Order type should not have the sales document category "returns" ?

  The SAP error message CMP_NEW123 indicates that there is a configuration issue related to the order type in the context of sales documents. Specifically, it states that the order type you are trying to use should not have the sales document category "returns." This typically occurs when there is a mismatch between the order type and the sales document category assigned to it.
  Cause:
  
  Configuration Issue: The order type you are using is configured to not accept sales documents categorized as returns. This could be due to the settings in the configuration of sales document types in SAP.
  Incorrect Order Type: You may be using an order type that is not intended for processing return orders. Each order type in SAP is associated with specific sales document categories, and using the wrong combination can lead to this error.
  Custom Development: If there are custom developments or enhancements in your SAP system, they might be enforcing rules that restrict certain order types from being used with return sales documents.
  
  Solution:
  
  
  Check Order Type Configuration:
  
  Go to the transaction code VOTXN (or SPRO for configuration) to check the configuration of the order types.
  Verify the settings for the order type you are using and ensure that it is allowed to process return sales documents.
  
  
  
  Use the Correct Order Type:
  
  If you are trying to process a return, ensure that you are using the correct order type that is designated for returns (e.g., RE for returns).
  If you are mistakenly using a standard order type, switch to the appropriate return order type.
  
  
  
  Consult with SAP Basis or Functional Consultant:
  
  If you are unsure about the configuration or the correct order type to use, consult with your SAP Basis or functional consultant. They can provide insights into the configuration and help resolve the issue.
  
  
  
  Review Custom Code:
  
  If there are any custom developments in your SAP system, review them to ensure they are not causing this restriction. You may need to adjust the logic if it is too restrictive.
  
  
  
  Related Information:
  
  Sales Document Categories: Familiarize yourself with the different sales document categories in SAP, such as standard orders, returns, and credit memos. Each category has specific order types associated with it.
  SAP Documentation: Refer to SAP Help documentation for detailed information on sales order processing and configuration.
  Transaction Codes: Useful transaction codes include:
  
  VA01 - Create Sales Order
  VA02 - Change Sales Order
  VA03 - Display Sales Order
  VOTXN - Sales Document Types Configuration
  
  
  
  By following these steps, you should be able to resolve the CMP_NEW123 error and ensure that the correct order types are used for processing sales documents in SAP.