How To Fix CMP_NEW125 - Returns cannot be used for both combinations

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 125

• Message text: Returns cannot be used for both combinations

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW125 - Returns cannot be used for both combinations ?

  The SAP error message CMP_NEW125, which states "Returns cannot be used for both combinations," typically occurs in the context of handling returns in the SAP system, particularly when dealing with sales orders, deliveries, or returns processing. This error indicates that there is a conflict in the way returns are being processed, often due to incompatible combinations of return types or conditions.
  Cause:
  
  
  Incompatible Return Types: The error may arise when trying to process a return that is not compatible with the original sales order or delivery. For example, if you are trying to return items that were originally sold under different conditions (e.g., different pricing, discounts, or promotions).
  
  
  Multiple Return Scenarios: If there are multiple return scenarios defined for the same item or order, the system may not be able to determine which return process to apply, leading to this error.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes, causing conflicts when processing returns.
  
  
  Solution:
  
  
  Check Return Type: Verify the return type you are trying to use and ensure it matches the original sales order or delivery. Make sure that the return type is appropriate for the items being returned.
  
  
  Review Return Combinations: Look into the combinations of returns you are trying to process. Ensure that you are not mixing incompatible return types or scenarios.
  
  
  Configuration Review: If the issue persists, review the configuration settings related to returns processing in the SAP system. This may involve checking the settings in the Sales and Distribution (SD) module, particularly in the area of return order types and item categories.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling returns and the associated configurations.
  
  
  Testing: If changes are made to configurations or return types, conduct thorough testing to ensure that the issue is resolved and that returns can be processed without errors.
  
  
  Seek Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your specific system setup.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional insights into handling returns.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for processing returns, such as VA01 (Create Sales Order), VA02 (Change Sales Order), and others related to returns processing.
  User Manuals: Review user manuals or training materials related to returns processing in your organization to ensure compliance with established procedures.
  
  By following these steps, you should be able to identify the cause of the CMP_NEW125 error and implement a solution to resolve it.