How To Fix CMP_NEW002 - Internal error in &1; processing cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 002

• Message text: Internal error in &1; processing cancelled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW002 - Internal error in &1; processing cancelled ?

  The SAP error message CMP_NEW002, which states "Internal error in &1; processing cancelled," typically indicates that there is an internal issue within the SAP system that has caused a process to fail. This error can occur in various contexts, such as during data processing, report generation, or transaction execution.
  Possible Causes:
  
  System Bugs: There may be a bug in the SAP software that is causing the internal error.
  Configuration Issues: Incorrect configuration settings in the system can lead to unexpected behavior and errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database can trigger internal errors during processing.
  Memory Issues: Insufficient memory or resources allocated to the SAP system can lead to processing failures.
  Custom Code: If there are custom developments or enhancements, they may not be functioning correctly, leading to internal errors.
  
  Solutions:
  
  Check SAP Notes: Look for relevant SAP Notes in the SAP Support Portal. SAP frequently releases notes that address known issues and provide patches or workarounds.
  Review Logs: Check the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide insights into the root cause.
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no corrupt entries. Tools like transaction SE11 (Data Dictionary) can help in analyzing database tables.
  System Configuration Review: Review the configuration settings related to the process that triggered the error. Ensure that all settings are correct and aligned with best practices.
  Memory and Resource Allocation: Monitor system performance and resource usage. If necessary, increase the memory allocation for the SAP instance or optimize the system configuration.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error occurs. This may require the assistance of a developer.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user actions, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and ST22 (Dump Analysis) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the specific module or process where the error occurred for additional troubleshooting steps.
  
  By following these steps, you should be able to diagnose and potentially resolve the CMP_NEW002 error in your SAP system.