How To Fix CMD_API072 - Customer &1: HR master record &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 072

• Message text: Customer &1: HR master record &2 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API072 - Customer &1: HR master record &2 does not exist ?

  The SAP error message CMD_API072 indicates that the system is unable to find the HR master record for a specific customer. This error typically arises in scenarios where there is an attempt to access or manipulate HR data for a customer that does not have a corresponding HR master record in the system.
  Cause:
  
  Missing HR Master Record: The most common cause is that the HR master record for the specified customer does not exist in the database.
  Incorrect Customer ID: The customer ID provided in the operation may be incorrect or misspelled.
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems, it may lead to the absence of the HR master record.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the HR master record, leading to the perception that it does not exist.
  
  Solution:
  
  Check Customer ID: Verify that the customer ID provided in the error message is correct. Ensure there are no typographical errors.
  Create HR Master Record: If the HR master record does not exist, you may need to create it. This can typically be done through transaction codes like PA30 (Maintain HR Master Data) or PA40 (Personnel Actions).
  Data Consistency Check: Run consistency checks to ensure that the data between different modules (like HR and Customer Management) is synchronized and consistent.
  Authorization Check: Ensure that the user has the necessary authorizations to access HR master records. This may involve checking roles and permissions in the user profile.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30, PA40, and SE16 (Data Browser) to check the existence of HR records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the CMD_API072 error and implement a suitable solution.