How To Fix CM_SERVICE_ADMIN423 - WWI server for synchronous generation not installed

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 423

• Message text: WWI server for synchronous generation not installed

What causes this issue?

You have attempted to install the WWI generation server for synchronous
generation. However, the system cannot create or cannot update the
parameter values for the environment parameters WWI_GENSERVER_SYN_DEST
(parameter value &V1&) and WWI_GENSERVER_SYN_ANCHOR (parameter value
&V2&) for synchronous generation.

System Response

The system does not transfer the parameter values to the environment
parameters WWI_GENSERVER_SYN_DEST and WWI_GENSERVER_SYN_ANCHOR for
synchronous generation. Therefore, the WWI generation server is not
installed.

How to fix this error?

Check the parameter values for the environment parameters
WWI_GENSERVER_SYN_DEST and WWI_GENSERVER_SYN_ANCHOR in the Customizing
activity <DS:SIMG.EHS_MD_100_3>Specify Environment Parameters</>.
Create the WWI server for synchronous generation again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN423 - WWI server for synchronous generation not installed ?

  The SAP error message CM_SERVICE_ADMIN423 indicates that the WWI (Word-based Output) server for synchronous generation is not installed or configured properly. This error typically arises when trying to generate documents or outputs that require the WWI server, which is part of the SAP Environment for document generation.
  Cause:
  
  WWI Server Not Installed: The WWI server software may not be installed on the server where it is expected to run.
  Configuration Issues: The WWI server may be installed but not configured correctly in the SAP system.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the WWI server.
  Authorization Issues: The user may not have the necessary authorizations to access the WWI server.
  
  Solution:
  
  
  Install WWI Server:
  
  Ensure that the WWI server is installed on the appropriate server. You can download the necessary software from the SAP Service Marketplace or the SAP Support Portal.
  Follow the installation guide provided by SAP to set up the WWI server correctly.
  
  
  
  Configure WWI Server:
  
  After installation, configure the WWI server in the SAP system. This typically involves setting up the WWI server parameters in transaction SPRO under the relevant configuration settings for document generation.
  Ensure that the WWI server is registered in the SAP system using transaction CMOD or SE80.
  
  
  
  Check Network Connectivity:
  
  Verify that the SAP system can reach the WWI server over the network. You can use tools like ping or telnet to check connectivity.
  Ensure that any firewalls or network security settings allow communication between the SAP system and the WWI server.
  
  
  
  Check Authorizations:
  
  Ensure that the user trying to generate the document has the necessary authorizations to access the WWI server. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Review Logs:
  
  Check the logs for the WWI server and the SAP system for any additional error messages that might provide more context on the issue.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for WWI and document generation for detailed installation and configuration instructions.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to the WWI server or the error message CM_SERVICE_ADMIN423.
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully configure the WWI server for synchronous generation in your SAP environment.