How To Fix CM_SERVICE_ADMIN425 - WWI server for print request generation not installed

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 425

• Message text: WWI server for print request generation not installed

What causes this issue?

You have attempted to install the WWI generation server for print
request generation. However, the system cannot create or cannot update
the WWI generation server &V1&, its RFC destination &V2&, and the file
format for print preview &V3&.

System Response

The system does not transfer the settings for print request generation
to the Customizing activity <LS>Configure WWI Server for Print Request
Generation</>. Therefore, the WWI generation server is not installed.

How to fix this error?

Check the settings for the WWI generation server, its RFC destination,
and the file format for the print preview in the Customizing activity
<DS:SIMG.EHS_GLM_GEN_SERV_EXT>Configure WWI Server for Print Request
Generation</>.
Create the WWI server for print request generation again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN425 - WWI server for print request generation not installed ?

  The SAP error message CM_SERVICE_ADMIN425 indicates that the WWI (Word-based Output Interface) server required for generating print requests is not installed or configured properly. This error typically arises in the context of SAP's document management and output generation processes, particularly when dealing with SAP's Product Safety and Compliance Management (PSCM) or similar modules that utilize WWI for generating documents.
  Cause:
  
  WWI Server Not Installed: The WWI server software is not installed on the system where the print request is being generated.
  Configuration Issues: The WWI server may be installed but not properly configured in the SAP system.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the WWI server.
  Authorization Issues: The user may not have the necessary authorizations to access the WWI server.
  
  Solution:
  
  
  Install WWI Server:
  
  Ensure that the WWI server is installed on the appropriate server. You can download the necessary software from the SAP Service Marketplace or the SAP Support Portal.
  Follow the installation instructions provided in the WWI installation guide.
  
  
  
  Configure WWI Server:
  
  After installation, configure the WWI server in the SAP system. This typically involves setting up the WWI server parameters in transaction SPRO under the relevant configuration settings for WWI.
  Ensure that the WWI server is registered correctly in the SAP system.
  
  
  
  Check Network Connectivity:
  
  Verify that the network settings allow communication between the SAP system and the WWI server. Check firewalls, network routes, and any other potential connectivity issues.
  
  
  
  User Authorizations:
  
  Ensure that the user attempting to generate the print request has the necessary authorizations to access the WWI server. This may involve checking roles and authorizations in the SAP system.
  
  
  
  Check WWI Server Status:
  
  Ensure that the WWI server is running and operational. You can check the server status through the WWI administration interface or logs.
  
  
  
  Review Logs:
  
  Check the logs for both the SAP system and the WWI server for any additional error messages or warnings that could provide more context on the issue.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for WWI for detailed installation and configuration instructions.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to WWI server installation or configuration.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to resolve the CM_SERVICE_ADMIN425 error and successfully generate print requests using the WWI server.