How To Fix CM_SERVICE_ADMIN424 - WWI server for label generation not installed

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 424

• Message text: WWI server for label generation not installed

What causes this issue?

You have attempted to install the WWI generation server for label
generation. However, the system cannot create or cannot update the RFC
destination &V1& and its temporary directory &V2& for label generation.

System Response

The system does not transfer the settings for label generation to the
Customizing activity <LS>Make Settings for Basic Data</>. Therefore, the
WWI generation server is not installed.

How to fix this error?

Check the settings for the RFC destination of the synchronous WWI server
and for the temporary directory in the Customizing activity
<DS:SIMG.CCGLV_BASIC>Make Settings for Basic Data</>.
Create the WWI server for label generation again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN424 - WWI server for label generation not installed ?

  The SAP error message "CM_SERVICE_ADMIN424 WWI server for label generation not installed" typically indicates that the system is unable to find or access the WWI (Windows Word Integration) server, which is necessary for generating labels in SAP. This error can occur in environments where label printing is integrated with SAP, particularly in industries like pharmaceuticals, chemicals, and food and beverage, where regulatory compliance and accurate labeling are critical.
  Cause:
  
  WWI Server Not Installed: The WWI server software may not be installed on the system.
  Configuration Issues: The WWI server may be installed but not properly configured in the SAP system.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the WWI server.
  Authorization Issues: The user may not have the necessary authorizations to access the WWI server.
  Version Mismatch: There may be a version mismatch between the SAP system and the WWI server.
  
  Solution:
  
  
  Install WWI Server: If the WWI server is not installed, you will need to install it. This typically involves downloading the appropriate version of the WWI server software and following the installation instructions provided by SAP.
  
  
  Check Configuration:
  
  Ensure that the WWI server is correctly configured in the SAP system. This includes checking the settings in transaction code SPRO under the relevant configuration for label printing.
  Verify that the WWI server is registered in the SAP system using transaction CMOD or SE80.
  
  
  
  Network Connectivity: 
  
  Check the network settings to ensure that the SAP system can communicate with the WWI server. This may involve checking firewalls, network routes, and server availability.
  
  
  
  User Authorizations: 
  
  Ensure that the user has the necessary authorizations to access the WWI server. This may involve checking roles and permissions in the SAP system.
  
  
  
  Version Compatibility: 
  
  Verify that the versions of the SAP system and the WWI server are compatible. If there is a mismatch, consider upgrading or downgrading the software as necessary.
  
  
  
  Check Logs: 
  
  Review the logs for any additional error messages that may provide more context about the issue. This can be done using transaction SLG1 for application logs.
  
  
  
  Consult Documentation: 
  
  Refer to the official SAP documentation for WWI and label printing for any specific configuration steps or troubleshooting tips.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to WWI and label generation.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the "CM_SERVICE_ADMIN424 WWI server for label generation not installed" error in your SAP environment.