How To Fix CM_SCC_COMN028 - No e-mails exist for campaign type &1 / communication channel &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_COMN -

• Message number: 028

• Message text: No e-mails exist for campaign type &1 / communication channel &2

What causes this issue?

For campaign type &V1& and communication channel &V2&, no e-mail groups
exist.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_COMN028 - No e-mails exist for campaign type &1 / communication channel &2 ?

  The SAP error message CM_SCC_COMN028 indicates that there are no emails available for the specified campaign type and communication channel. This error typically occurs in the context of SAP Marketing Cloud or SAP CRM when trying to execute a campaign that requires email communication but cannot find any configured emails for the specified parameters.
  Cause:
  
  No Email Templates Configured: The most common cause is that there are no email templates or communication items created for the specified campaign type and communication channel.
  Incorrect Configuration: The campaign type or communication channel may not be correctly configured or may not match any existing email templates.
  Inactive or Deleted Emails: The email templates that were previously available might have been deleted or marked as inactive.
  Authorization Issues: There may be authorization issues preventing access to the email templates.
  
  Solution:
  
  
  Check Email Templates:
  
  Navigate to the email template configuration in your SAP system.
  Ensure that there are email templates created for the specific campaign type and communication channel you are trying to use.
  If none exist, create a new email template that matches the required parameters.
  
  
  
  Verify Configuration:
  
  Check the configuration settings for the campaign type and communication channel.
  Ensure that they are correctly set up to link to the appropriate email templates.
  
  
  
  Activate Emails:
  
  If there are existing email templates, ensure they are active and not marked for deletion.
  Reactivate any templates that may have been deactivated.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the campaign has the necessary authorizations to access the email templates.
  Review user roles and permissions related to email communication.
  
  
  
  Testing:
  
  After making the necessary changes, test the campaign again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed steps on configuring email templates and communication channels.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CM_SCC_COMN028 and successfully execute your campaign.